Voice recognition still a top problem says report

Speaking in a presentation at the annual Management Briefing Seminars of the Center for Automotive Research, held in Traverse City, Michigan, Kristin Kolodge, J.D. Power’s executive director of driver interaction claimed that in-car voice recognition systems work so poorly that automakers should give up trying to add new features and go back to the basics. According to the consulting firm’s annual Initial Quality Study of vehicle models sold in the United States, voice activation was identified as the mo
August 12, 2014 Read time: 2 mins
Speaking in a presentation at the annual Management Briefing Seminars of the Center for Automotive Research, held in Traverse City, Michigan, Kristin Kolodge, J.D. Power’s executive director of driver interaction claimed that in-car voice recognition systems work so poorly that automakers should give up trying to add new features and go back to the basics.


According to the consulting firm’s annual Initial Quality Study of vehicle models sold in the United States, voice activation was identified as the most common type of malfunction.
Twenty-three percent of problems reported were related to audio, communication, entertainment or navigation. One-third of those infotainment complaints were caused by voice recognition, Kolodge said.

Kolodge noted that in-car systems often don’t work as well as voice recognition systems in smart phones. Part of the problem, she acknowledged, was that in-car systems are vulnerable to road noise, engine noise and passenger conversations.

Automakers should focus on the most basic functions, such as phone calls, navigation and audio and make sure those work well before adding other functions.

For other vehicle parts, a high defect rate would be unacceptable, she noted, "yet somehow it’s acceptable for voice recognition, and it’s been acceptable for years. We’ve got to get back to the basics.”

Location Based Systems

Related Content

  • Venkat Sumantran: ‘Smart cities are more hype than reality’
    November 23, 2018
    For all the talk of smart cities, investment in systems lags significantly behind organic expansion in most places. Andrew Stone talks to Venkat Sumantran, who has been looking at how to create a coherent framework which could help authorities answer multiple mobility questions Two megatrends are posing unprecedented challenges to those trying to keep people moving around the world’s urban areas now - and in the years and decades to come. The first is rapid urbanisation. One in six of us lived in urban a
    Read More
  • Legalities of in-vehicle systems and cooperative infrastructures
    February 1, 2012
    Paul Laurenza of Dykema Gossett PLLC discusses the paths which lawmakers may go down on the route to making in-vehicle systems and cooperative infrastructures a reality. The question of whether or not to mandate in-vehicle systems for safety and other applications is a vexed one. There is a presumption on some parts that going down the road of forcing systems' fitment is somehow too domineering or restricting. Others would argue that it is the only realistic way of ensuring that systems achieve widespread d
    Read More
  • Transcore challenges perceptions, targets broader markets
    December 13, 2012
    In August this year, Tracy Marks took over the presidency of TransCore, succeeding John Simler, who has moved on to other roles within parent company Roper Industries. A 19-year veteran of the company, Marks describes himself as having been groomed for the job. Previously responsible for TransCore’s Southern region in the US, he also took on a series of roles, including the top job at United Toll Systems, as part of moves which were carefully choreographed to prepare him for where he is now. The appointmen
    Read More
  • Getting to the point
    September 4, 2018
    Cars are starting to learn to understand the language of pointing – something that our closest relative, the chimpanzee, cannot do. And such image recognition technology has profound mobility implications, says Nils Lenke Pointing at objects – be it with language, using gaze, gestures or eyes only – is a very human ability. However, recent advances in technology have enabled smart, multimodal assistants - including those found in cars - to action similar pointing capabilities and replicate these human qual
    Read More

Highlighted Content