Skip to main content

Consumers ‘fear technology failures with autonomous vehicles’

With the exception of Generation Y (1977-1994), all other generational groups are becoming more sceptical of self-driving technology, which poses a new challenge to car manufacturers and technology developers, according to the J.D. Power 2017 US Tech Choice Study. The study was carried out in January-February 2017 and is based on an online survey of more than 8,500 consumers who purchased/leased a new vehicle in the past five years. “In most cases, as technology concepts get closer to becoming reality, cons
April 21, 2017 Read time: 2 mins
With the exception of Generation Y (1977-1994), all other generational groups are becoming more sceptical of self-driving technology, which poses a new challenge to car manufacturers and technology developers, according to the J.D. Power 2017 US Tech Choice Study. The study was carried out in January-February 2017 and is based on an online survey of more than 8,500 consumers who purchased/leased a new vehicle in the past five years.

“In most cases, as technology concepts get closer to becoming reality, consumer curiosity and acceptance increase,” said Kristin Kolodge, executive director of driver interaction and HMI research at J.D. Power. “With autonomous vehicles, we see a pattern where trust drives interest in the technology and right now, the level of trust is declining.”

Compared with 2016, 11 per cent more Generation Z (1995-2004) consumers and nine per cent more pre-boomers say they ‘definitely would not’ trust automated technology.

However, similar to the 2016 study, consumers this year show great interest in collision protection and driving assistance technology. Six of the top 10 features that consumers were most interested in before learning the price, smart headlights, camera rear-view mirror, emergency braking and steering system, lane change assist, camera side-view mirrors and advanced windshield display, come from these two categories.

“Along with collision mitigation, there are many benefits to autonomous vehicles, including allowing those who are unable to drive in today’s vehicles to experience freedom of mobility,” Kolodge said. “Interestingly, though, 40 per cent of boomers do not see any benefits to self-driving vehicles. Automated driving is a new and complex concept for many consumers; they’ll have to experience it firsthand to fully understand it. As features like adaptive cruise control, automatic braking and blind-spot warning systems become mainstream, car buyers will gain more confidence in taking their hands off the steering wheel and allowing their vehicles to step in to prevent human error.”

Related Content

  • Volvo’s new cars to get pedestrian and cyclist detection
    March 28, 2013
    By tracking moving objects, a new system from Volvo could help prevent accidents. The system uses a camera embedded in a car’s rear view mirror, combined with a radar instrument in the grill to scan the road ahead. If it sees an object, an onboard computer will determine whether it is a cyclist or a pedestrian, and prepare to apply the brakes if someone swerves out into traffic or darts across road. Many cars already come with safety systems that will brake if a collision with another vehicle or a pedestria
  • Bristol trials new cycle safety technology
    June 9, 2014
    As part of an ongoing trial funded by five West of England local authorities, UK bus operator First West of England will for the first time be test driving state-of-the-art cycle safety technology on two of its buses on the busy Gloucester Road route in the city of Bristol. Developed by Fusion Processing, CycleEye technology aims to reduce the growing number of cyclist collisions and casualties across the country involving large commercial vehicles. CycleEye is fitted to the side of the vehicle and
  • ITS & Ethics: yes means yes
    March 4, 2019
    There is an increasing wealth of information available to create personalised transport solutions – and the possibilities are exciting. But, Andrew Bunn warns, ITS companies have a duty to be explicit in explaining what people’s data is going to be used for
  • Road user charging – change the name to change public perceptions
    February 2, 2012
    Jack Opiola explores the oft-underestimated effect that a charging scheme's name can have on public acceptability and ultimate success. The Bard of Avon wrote: "What's in a name?" For transport, especially Road User Charging, that is an especially relevant question.