Skip to main content

Consumers ‘fear technology failures with autonomous vehicles’

With the exception of Generation Y (1977-1994), all other generational groups are becoming more sceptical of self-driving technology, which poses a new challenge to car manufacturers and technology developers, according to the J.D. Power 2017 US Tech Choice Study. The study was carried out in January-February 2017 and is based on an online survey of more than 8,500 consumers who purchased/leased a new vehicle in the past five years. “In most cases, as technology concepts get closer to becoming reality, cons
April 21, 2017 Read time: 2 mins
With the exception of Generation Y (1977-1994), all other generational groups are becoming more sceptical of self-driving technology, which poses a new challenge to car manufacturers and technology developers, according to the J.D. Power 2017 US Tech Choice Study. The study was carried out in January-February 2017 and is based on an online survey of more than 8,500 consumers who purchased/leased a new vehicle in the past five years.

“In most cases, as technology concepts get closer to becoming reality, consumer curiosity and acceptance increase,” said Kristin Kolodge, executive director of driver interaction and HMI research at J.D. Power. “With autonomous vehicles, we see a pattern where trust drives interest in the technology and right now, the level of trust is declining.”

Compared with 2016, 11 per cent more Generation Z (1995-2004) consumers and nine per cent more pre-boomers say they ‘definitely would not’ trust automated technology.

However, similar to the 2016 study, consumers this year show great interest in collision protection and driving assistance technology. Six of the top 10 features that consumers were most interested in before learning the price, smart headlights, camera rear-view mirror, emergency braking and steering system, lane change assist, camera side-view mirrors and advanced windshield display, come from these two categories.

“Along with collision mitigation, there are many benefits to autonomous vehicles, including allowing those who are unable to drive in today’s vehicles to experience freedom of mobility,” Kolodge said. “Interestingly, though, 40 per cent of boomers do not see any benefits to self-driving vehicles. Automated driving is a new and complex concept for many consumers; they’ll have to experience it firsthand to fully understand it. As features like adaptive cruise control, automatic braking and blind-spot warning systems become mainstream, car buyers will gain more confidence in taking their hands off the steering wheel and allowing their vehicles to step in to prevent human error.”

Related Content

  • Adopting universal technology platforms for tolling
    July 16, 2012
    Dave Marples of Technolution argues that the continuing development of tolling-specific onboard equipment is leading us up a blind alley. We should, he says, be looking to realise universal platforms with universal application. The near-future automobile contains information systems of a sophistication to rival a jet airliner of only a few years ago, yet is 'piloted' by a considerably less well-trained individual of highly variable mental and physical capacity, and operated in a hostile, unpredictable and p
  • Speed reduction measures - carrot or stick?
    January 23, 2012
    In Sweden, marketing company DDB Stockholm employed a mock speed camera as part of a promotional campaign for automotive manufacturer Volkswagen. The result was worldwide online interest and promotion of the debate over excessive speed to the national level. A developing trend in traffic management policy is to look at how to induce road users to modify their behaviour by incentivising change rather than forcing it through the application of penalties. There have been several studies conducted into this; an
  • PwC surveys EV market potential
    April 19, 2012
    Collaboration between industry participants will be essential to bring alternative fuel applications to market, according to PwC's latest publication Charging Forward: Electric Vehicle Survey. While automakers continue to bring electric vehicles (EVs) to the marketplace, governments, local municipalities and utility companies are challenged with building the infrastructure required to support these vehicles long before mainstream consumption will take hold. PwC surveyed over 200 executives across multipl
  • Connected Vehicles test vehicle to vehicle applications
    January 19, 2012
    In the US, the ITS Joint Program Office is about to conduct a series of Driver Clinics intended to gauge public reaction to Connected Vehicle safety technologies and applications. Starting in August, the US Department of Transportation (USDOT) will test Vehicle-to-Vehicle (V2V) applications with everyday drivers in what it describes as 'normal operational scenarios'. These Driver Clinics are being carried out at six locations across the US and together with the subsequent model deployment beginning in 2012,