Skip to main content

Consumers ‘fear technology failures with autonomous vehicles’

With the exception of Generation Y (1977-1994), all other generational groups are becoming more sceptical of self-driving technology, which poses a new challenge to car manufacturers and technology developers, according to the J.D. Power 2017 US Tech Choice Study. The study was carried out in January-February 2017 and is based on an online survey of more than 8,500 consumers who purchased/leased a new vehicle in the past five years. “In most cases, as technology concepts get closer to becoming reality, cons
April 21, 2017 Read time: 2 mins
With the exception of Generation Y (1977-1994), all other generational groups are becoming more sceptical of self-driving technology, which poses a new challenge to car manufacturers and technology developers, according to the J.D. Power 2017 US Tech Choice Study. The study was carried out in January-February 2017 and is based on an online survey of more than 8,500 consumers who purchased/leased a new vehicle in the past five years.

“In most cases, as technology concepts get closer to becoming reality, consumer curiosity and acceptance increase,” said Kristin Kolodge, executive director of driver interaction and HMI research at J.D. Power. “With autonomous vehicles, we see a pattern where trust drives interest in the technology and right now, the level of trust is declining.”

Compared with 2016, 11 per cent more Generation Z (1995-2004) consumers and nine per cent more pre-boomers say they ‘definitely would not’ trust automated technology.

However, similar to the 2016 study, consumers this year show great interest in collision protection and driving assistance technology. Six of the top 10 features that consumers were most interested in before learning the price, smart headlights, camera rear-view mirror, emergency braking and steering system, lane change assist, camera side-view mirrors and advanced windshield display, come from these two categories.

“Along with collision mitigation, there are many benefits to autonomous vehicles, including allowing those who are unable to drive in today’s vehicles to experience freedom of mobility,” Kolodge said. “Interestingly, though, 40 per cent of boomers do not see any benefits to self-driving vehicles. Automated driving is a new and complex concept for many consumers; they’ll have to experience it firsthand to fully understand it. As features like adaptive cruise control, automatic braking and blind-spot warning systems become mainstream, car buyers will gain more confidence in taking their hands off the steering wheel and allowing their vehicles to step in to prevent human error.”

Related Content

  • Biggest change in cars for 100 years now starting, says IDTechEx Research
    December 5, 2016
    According to a new report from IDTechEx Research, Electric Car Technology and Forecasts 2017-2027, the biggest change in cars for one hundred years is now starting. It is driven by totally new requirements and capabilities. They will cause huge new businesses to appear, but some giants will spectacularly go bankrupt. Cities will ban private cars but encourage them as autonomous taxis and rentals. Already 65 per cent of cars in China are bought by businesses. The Japanese want the car to be part of the hy
  • The move towards shared telematics platforms
    February 27, 2013
    Is the end for dedicated, in-vehicle telematics systems now in sight? Some seemed to think so at the recent Telematics Munich 2012 conference… Geoff Hadwick reports. Forget smartphone apps – leave that sort of thing to Apple and Google,” Roger Lanctot, associate director of the global automotive practice at consultancy Strategy Analytics told more than 700 delegates in Munich last month at the Telematics Munich 2012 conference. They are a waste of time and money, he said. Forget putting too much data on das
  • NHTSA studies hacking risks to automated vehicles
    May 21, 2013
    A report by Bloomberg says that rising hacking risks to drivers as their cars become increasingly powered by and connected to computers have prompted the US’s auto-safety regulator to start a new office focusing on the threat. “These interconnected electronics systems are creating opportunities to improve vehicle safety and reliability, but are also creating new and different safety and cybersecurity risks,” David Strickland, head of the National Highway Traffic Safety Administration, said at a recent Senat
  • Low carbon vehicles ‘must be centred on consumers to succeed’
    February 2, 2017
    A greater understanding of how low carbon vehicles can meet the needs of mainstream consumers is needed if the huge challenge of decarbonising transport in the UK is to be achieved, according to the Energy Technologies Institute (ETI). The ETI believes the most promising opportunity is for an increase in the use and ownership of plug-in electric vehicles (hybrids and battery operated) but new market structures will have to be introduced to enable and support the most promising solutions. Many people