Skip to main content

Consumers ‘fear technology failures with autonomous vehicles’

With the exception of Generation Y (1977-1994), all other generational groups are becoming more sceptical of self-driving technology, which poses a new challenge to car manufacturers and technology developers, according to the J.D. Power 2017 US Tech Choice Study. The study was carried out in January-February 2017 and is based on an online survey of more than 8,500 consumers who purchased/leased a new vehicle in the past five years. “In most cases, as technology concepts get closer to becoming reality, cons
April 21, 2017 Read time: 2 mins
With the exception of Generation Y (1977-1994), all other generational groups are becoming more sceptical of self-driving technology, which poses a new challenge to car manufacturers and technology developers, according to the J.D. Power 2017 US Tech Choice Study. The study was carried out in January-February 2017 and is based on an online survey of more than 8,500 consumers who purchased/leased a new vehicle in the past five years.

“In most cases, as technology concepts get closer to becoming reality, consumer curiosity and acceptance increase,” said Kristin Kolodge, executive director of driver interaction and HMI research at J.D. Power. “With autonomous vehicles, we see a pattern where trust drives interest in the technology and right now, the level of trust is declining.”

Compared with 2016, 11 per cent more Generation Z (1995-2004) consumers and nine per cent more pre-boomers say they ‘definitely would not’ trust automated technology.

However, similar to the 2016 study, consumers this year show great interest in collision protection and driving assistance technology. Six of the top 10 features that consumers were most interested in before learning the price, smart headlights, camera rear-view mirror, emergency braking and steering system, lane change assist, camera side-view mirrors and advanced windshield display, come from these two categories.

“Along with collision mitigation, there are many benefits to autonomous vehicles, including allowing those who are unable to drive in today’s vehicles to experience freedom of mobility,” Kolodge said. “Interestingly, though, 40 per cent of boomers do not see any benefits to self-driving vehicles. Automated driving is a new and complex concept for many consumers; they’ll have to experience it firsthand to fully understand it. As features like adaptive cruise control, automatic braking and blind-spot warning systems become mainstream, car buyers will gain more confidence in taking their hands off the steering wheel and allowing their vehicles to step in to prevent human error.”

Related Content

  • Prospects for intercity transport technology
    February 1, 2012
    Magnetic levitation has been dismissed as unproven, too costly, or pie in the sky. It's time to reappraise it. With the unveiling by China (see News section, page 10) of its own, home-grown magnetic levitation train, it would be odd if politicians, policy-makers and the ITS industry did not want to take a closer look at the 'unproven' technology that is magnetic levitation. Fortunately, doing so is easy. The non-profit International Society for Maglev Transportation (The International Maglev Board) has an e
  • Prospects for intercity transport technology
    February 6, 2012
    Magnetic levitation has been dismissed as unproven, too costly, or pie in the sky. It's time to reappraise it
  • U-M offers open-access automated cars to advance driverless research
    November 22, 2016
    The University of Michigan (U-M) is offering use of its new research vehicles as test beds for academic and industry researchers to test self-driving and connected vehicle technologies at its proving ground. These open connected and automated research vehicles, or open CAVs, are equipped with sensors including radar, lidar and cameras, among other features and will be able to link to a robot operating system. An open development platform for connected vehicle communications will be added later. The op
  • Level 4/5 autonomous driving will be possible in the next five years, says research
    May 9, 2017
    Growing consumer preference for convenience-enhancing technologies and automobiles-as-a-service options helped double the adoption of vehicles with automated driving features in 2016, says Frost & Sullivan’s mobility team. Going forward, large-scale investments from original equipment manufacturers (OEMs) will refine the use of artificial intelligence (AI) and cognitive cloud-based technology solutions even further, enabling level 4/5 autonomous driving within the next five years. Retrofitted automated driv