Skip to main content

Consumers ‘fear technology failures with autonomous vehicles’

With the exception of Generation Y (1977-1994), all other generational groups are becoming more sceptical of self-driving technology, which poses a new challenge to car manufacturers and technology developers, according to the J.D. Power 2017 US Tech Choice Study. The study was carried out in January-February 2017 and is based on an online survey of more than 8,500 consumers who purchased/leased a new vehicle in the past five years. “In most cases, as technology concepts get closer to becoming reality, cons
April 21, 2017 Read time: 2 mins
With the exception of Generation Y (1977-1994), all other generational groups are becoming more sceptical of self-driving technology, which poses a new challenge to car manufacturers and technology developers, according to the J.D. Power 2017 US Tech Choice Study. The study was carried out in January-February 2017 and is based on an online survey of more than 8,500 consumers who purchased/leased a new vehicle in the past five years.

“In most cases, as technology concepts get closer to becoming reality, consumer curiosity and acceptance increase,” said Kristin Kolodge, executive director of driver interaction and HMI research at J.D. Power. “With autonomous vehicles, we see a pattern where trust drives interest in the technology and right now, the level of trust is declining.”

Compared with 2016, 11 per cent more Generation Z (1995-2004) consumers and nine per cent more pre-boomers say they ‘definitely would not’ trust automated technology.

However, similar to the 2016 study, consumers this year show great interest in collision protection and driving assistance technology. Six of the top 10 features that consumers were most interested in before learning the price, smart headlights, camera rear-view mirror, emergency braking and steering system, lane change assist, camera side-view mirrors and advanced windshield display, come from these two categories.

“Along with collision mitigation, there are many benefits to autonomous vehicles, including allowing those who are unable to drive in today’s vehicles to experience freedom of mobility,” Kolodge said. “Interestingly, though, 40 per cent of boomers do not see any benefits to self-driving vehicles. Automated driving is a new and complex concept for many consumers; they’ll have to experience it firsthand to fully understand it. As features like adaptive cruise control, automatic braking and blind-spot warning systems become mainstream, car buyers will gain more confidence in taking their hands off the steering wheel and allowing their vehicles to step in to prevent human error.”

Related Content

  • Nervous about AV travel? You’ll get the Gist
    February 4, 2025
    Help is on the way for those anxious folk who will accept rides from automated vehicles but may feel uncomfortable doing so, reports David Arminas
  • Ertico coordinates big data debate
    November 2, 2016
    David Crawford finds that agreeing a common data standard for auto manufacturers’ onboard sensors, navigation system companies and map makers is proving a complex task.
  • ATRI seeks input on truck platooning
    November 25, 2014
    Working in collaboration with two FHWA-sponsored project teams, the American Transportation Research Institute (ATRI) is conducting research to explore trucking industry perspectives on the use of automated truck platooning, also known as Driver Assistive Truck Platooning. This concept is based on a system that controls inter-vehicle spacing based on information from forward-looking radars and direct vehicle-to-vehicle communications. Braking and other operational data is constantly exchanged between th
  • What are AVs doing in rural Ohio?
    March 29, 2023
    Autonomous vehicle pilots so far have been typically sighted in urban areas. But researchers in rural regions of Ohio are now trying to find out exactly what benefits they could bring to the countryside