Skip to main content

Consumers ‘fear technology failures with autonomous vehicles’

With the exception of Generation Y (1977-1994), all other generational groups are becoming more sceptical of self-driving technology, which poses a new challenge to car manufacturers and technology developers, according to the J.D. Power 2017 US Tech Choice Study. The study was carried out in January-February 2017 and is based on an online survey of more than 8,500 consumers who purchased/leased a new vehicle in the past five years. “In most cases, as technology concepts get closer to becoming reality, cons
April 21, 2017 Read time: 2 mins
With the exception of Generation Y (1977-1994), all other generational groups are becoming more sceptical of self-driving technology, which poses a new challenge to car manufacturers and technology developers, according to the J.D. Power 2017 US Tech Choice Study. The study was carried out in January-February 2017 and is based on an online survey of more than 8,500 consumers who purchased/leased a new vehicle in the past five years.

“In most cases, as technology concepts get closer to becoming reality, consumer curiosity and acceptance increase,” said Kristin Kolodge, executive director of driver interaction and HMI research at J.D. Power. “With autonomous vehicles, we see a pattern where trust drives interest in the technology and right now, the level of trust is declining.”

Compared with 2016, 11 per cent more Generation Z (1995-2004) consumers and nine per cent more pre-boomers say they ‘definitely would not’ trust automated technology.

However, similar to the 2016 study, consumers this year show great interest in collision protection and driving assistance technology. Six of the top 10 features that consumers were most interested in before learning the price, smart headlights, camera rear-view mirror, emergency braking and steering system, lane change assist, camera side-view mirrors and advanced windshield display, come from these two categories.

“Along with collision mitigation, there are many benefits to autonomous vehicles, including allowing those who are unable to drive in today’s vehicles to experience freedom of mobility,” Kolodge said. “Interestingly, though, 40 per cent of boomers do not see any benefits to self-driving vehicles. Automated driving is a new and complex concept for many consumers; they’ll have to experience it firsthand to fully understand it. As features like adaptive cruise control, automatic braking and blind-spot warning systems become mainstream, car buyers will gain more confidence in taking their hands off the steering wheel and allowing their vehicles to step in to prevent human error.”

Related Content

  • America THINKS 2014 mobility survey
    February 10, 2014
    The most recent America THINKS survey from civil engineering consulting and construction management firm HNTB examines the public’s views on the country’s current and future mobility trends, finding that many Americans fear the potential for local infrastructure failure and see a clear need for the industry to offer the spark of innovation moving forward. The survey polled a random nationwide sample of 1,152 Americans in 2013 using an e-mail invitation and online survey. Nine in ten (90 per cent) Ame
  • NHTSA opens investigation into fatal Tesla crash
    July 1, 2016
    The US National Highway Traffic Safety Administration (NHTSA) has opened a preliminary investigation into a fatal crash involving a Tesla autonomous car in Florida. According to a Florida Highway Patrol report, the 40-year-old driver was killed when his 2015 Model S drove under the trailer of an 18-wheel truck. In a blog post on the crash, which happened in early May, Tesla said “the vehicle was on a divided highway with Autopilot engaged when a tractor trailer drove across the highway perpendicular to t
  • Semi-autonomous hybrid vehicle trials show fuel, emission savings
    July 16, 2012
    The Transport Research Laboratory has unveiled an innovative semi-autonomous vehicle prototype. It offers improves in environmental performance and safety but also displays some shortcomings. Mike Woof reports. The UK's Transport Research Laboratory (TRL) has been working on an innovative project to develop a prototype vehicle intended to reduce fuel consumption. Based on a Ford Escape hybrid model, TRL's Sentience vehicle uses a combination of mobile communications and mapping technologies to reduce fuel c
  • Car owners fear in-car connectivity technology
    August 2, 2012
    In-car technology is revolutionising the driving experience, especially when it comes to connectivity options, including mobile device connection to the Internet, navigation systems, emergency response systems, and driving habit monitoring devices. Yet, it is claimed that more than three in four car owners (76 per cent) report that they believe in-car connectivity technologies are too distracting and even dangerous to have. In addition, more than half (55 per cent) argue that automakers have taken technolog