Xerox to upgrade New Jersey E-ZPass system

The New Jersey E-ZPass Group has awarded Xerox an eight-year contract to provide a state-of-the-art customer service centre, violations processing and financial back-office services for its E-ZPass System. Once fully operational, drivers will be able to contact support representatives via phone, e-mail, fax, a mobile application, web and online chat functions. Additionally, all customer correspondence will be presented in a single, dynamic dashboard, allowing agents to view past customer information and
March 10, 2016 Read time: 1 min
The New Jersey 4981 E-ZPass Group has awarded 4186 Xerox an eight-year contract to provide a state-of-the-art customer service centre, violations processing and financial back-office services for its E-ZPass System.

Once fully operational, drivers will be able to contact support representatives via phone, e-mail, fax, a mobile application, web and online chat functions. Additionally, all customer correspondence will be presented in a single, dynamic dashboard, allowing agents to view past customer information and tailor the support as needed.

As one of the largest tolling facilities in the country, the New Jersey E-ZPass System processed more than 608 million electronic toll transactions in 2015, and manages 2.5 million active accounts and 5 million active transponders.
Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • When caring about sharing is good business for US automakers
    October 28, 2015
    Although car-sharing and ride-sharing could drastically reduce car sales, David Crawford finds some US automakers are keen to participate in the sharing economy. Growing consumer interest in car- and ride-sharing, as opposed to outright ownership, and ride-sharer Uber’s recently stated intention to make its brand competitive with ownership on cost, are making the major US automotive manufacturers think seriously about their future sales prospects. Some have already begun exploring ways of entering the field
    Read More
  • Taking the long term view to toll safety, adopting new technology
    July 17, 2012
    OmniAir's Tim McGuckin takes a look at what happens when a tolling authority makes safety its principal operating criterion. The bottom - line effects, he says, are not as onerous as one might think. Replacing an existing 915MHz-based Electronic Toll Collection (ETC) system with a new 915MHz system for toll collection is - from a technology standpoint - comparable to trading in your 1999 high-mileage Buick for another 1999 Buick with '0' on the odometer.
    Read More
  • Better websites build smarter transport participation
    March 17, 2017
    Transport initiatives are gaining traction through well-designed websites. Four European smart transport-oriented websites have gained honours in the 2016 .eu Web Awards, an online competition inaugurated in 2014 to recognise the most impressive sites within the .eu internet domain in terms of their design and content. The four were among 15 finalists across all five categories of the scheme, giving the transport sector a high profile for its proactive use of sites as communications tools for driving major
    Read More
  • HeERO - harmonising e-Call across Europe
    March 1, 2013
    The second stage of the EC’s HeERO project, which aims to address some of the issues surrounding the eCall system, has just got underway. Jason Barnes reports. As the European Commission (EC)’s Har­monised eCall European Pilot (HeERO) project progresses into its second stage, ‘HeERO 2’, significant progress has already been made in addressing the technological and institutional issues relating to the pan-European deployment of an eCall system based around the new ‘112’ universal emergency telephone number.
    Read More

Highlighted Content