Xerox to upgrade New Jersey E-ZPass system

The New Jersey E-ZPass Group has awarded Xerox an eight-year contract to provide a state-of-the-art customer service centre, violations processing and financial back-office services for its E-ZPass System. Once fully operational, drivers will be able to contact support representatives via phone, e-mail, fax, a mobile application, web and online chat functions. Additionally, all customer correspondence will be presented in a single, dynamic dashboard, allowing agents to view past customer information and
March 10, 2016 Read time: 1 min
The New Jersey 4981 E-ZPass Group has awarded 4186 Xerox an eight-year contract to provide a state-of-the-art customer service centre, violations processing and financial back-office services for its E-ZPass System.

Once fully operational, drivers will be able to contact support representatives via phone, e-mail, fax, a mobile application, web and online chat functions. Additionally, all customer correspondence will be presented in a single, dynamic dashboard, allowing agents to view past customer information and tailor the support as needed.

As one of the largest tolling facilities in the country, the New Jersey E-ZPass System processed more than 608 million electronic toll transactions in 2015, and manages 2.5 million active accounts and 5 million active transponders.
Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • Variable message signs continue to deliver travel information
    February 2, 2012
    Arguably the 'face' of ITS, variable message signs are far from being a passing solution
    Read More
  • Kansas, Oklahoma and Texas toll systems to be compatible in 2017
    February 17, 2016
    The Kansas Turnpike Authority (KTA) has entered into an agreement to be part of a hub system that will allow for compatibility between the multiple agencies in Texas and the Oklahoma and Kansas turnpike authorities, beginning in 2017. This partnership will allow travellers to use one electronic transponder to pay for tolls in the Midwest. Although the agreement has been signed by KTA, there is still much to be done before the electronic tolling systems can all work together, including the back-office
    Read More
  • Dynamic Message Signs : Don’t replace, refurbish and upgrade
    August 12, 2015
    Refurbishing old dynamic message signs can save money and increase technical capabilities as David Crawford discovers. Evidence is growing on both sides of the Atlantic of the scope for retrofitting old or technically out-of-date dynamic message signs (DMS) with new electronic equipment, to save on the costs of installing full-scale replacements. In the last four months of 2014, a number of US states progressed programmes that achieved savings of more than US$1.75 million (€1.56million).
    Read More
  • VDOT to get world-class transportation operations centre
    May 8, 2013
    The Virginia Department of Transportation (VDOT) has issued a Notice of Intent to Award to Serco to integrate and run the state’s five transportation management centres under a six-year, US$355 million contract. The Commonwealth Transportation Board will make the final decision at its June meeting. The project will operate all five centres, including managing the Safety Service Patrol, under a single advanced active traffic management system platform, providing greater consistency and efficiency and enabli
    Read More

Highlighted Content