Xerox to upgrade New Jersey E-ZPass system

The New Jersey E-ZPass Group has awarded Xerox an eight-year contract to provide a state-of-the-art customer service centre, violations processing and financial back-office services for its E-ZPass System. Once fully operational, drivers will be able to contact support representatives via phone, e-mail, fax, a mobile application, web and online chat functions. Additionally, all customer correspondence will be presented in a single, dynamic dashboard, allowing agents to view past customer information and
March 10, 2016 Read time: 1 min
The New Jersey 4981 E-ZPass Group has awarded 4186 Xerox an eight-year contract to provide a state-of-the-art customer service centre, violations processing and financial back-office services for its E-ZPass System.

Once fully operational, drivers will be able to contact support representatives via phone, e-mail, fax, a mobile application, web and online chat functions. Additionally, all customer correspondence will be presented in a single, dynamic dashboard, allowing agents to view past customer information and tailor the support as needed.

As one of the largest tolling facilities in the country, the New Jersey E-ZPass System processed more than 608 million electronic toll transactions in 2015, and manages 2.5 million active accounts and 5 million active transponders.
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