Xerox signs five-year deal to manage TxDOT toll roads

Transportation technology provider Xerox has signed a contract worth around US$100 million with the Texas Department of Transportation (TxDOT) to provide customer service and toll operations to the state over the next five years. Xerox will establish a new customer service operation in Austin, Texas to process a growing base of more than eight million monthly toll transactions while managing over 750,000 accounts. Customer service centre operations include transaction processing, license plate image rev
September 27, 2013 Read time: 2 mins
Transportation technology provider 4186 Xerox has signed a contract worth around US$100 million with the 375 Texas Department of Transportation (TxDOT) to provide customer service and toll operations to the state over the next five years.
 
Xerox will establish a new customer service operation in Austin, Texas to process a growing base of more than eight million monthly toll transactions while managing over 750,000 accounts. Customer service centre operations include transaction processing, license plate image review, invoicing, collections, transponder sales and management.  The TxTag Customer Service Centre, payment address and phone contacts will continue to operate as they do currently.
 
Xerox will also assume responsibility for the physical maintenance of the toll plaza buildings and continuing the Courtesy Patrol on the TxDOT toll roads in Austin to provide roadway assistance.
 
“Texas’ growing population will benefit from a streamlined service centre to manage all customer interactions,” said David Amoriell, vice president and chief operating officer, Government and Transportation Sector, Xerox. “We are working closely with the Texas Department of Transportation to ensure efficient and accurate transaction processing while providing a safe and pleasant trip for drivers.”
Charging, Tolling & RUC

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