Xerox signs five-year deal to manage TxDOT toll roads

Transportation technology provider Xerox has signed a contract worth around US$100 million with the Texas Department of Transportation (TxDOT) to provide customer service and toll operations to the state over the next five years. Xerox will establish a new customer service operation in Austin, Texas to process a growing base of more than eight million monthly toll transactions while managing over 750,000 accounts. Customer service centre operations include transaction processing, license plate image rev
September 27, 2013 Read time: 2 mins
Transportation technology provider 4186 Xerox has signed a contract worth around US$100 million with the 375 Texas Department of Transportation (TxDOT) to provide customer service and toll operations to the state over the next five years.
 
Xerox will establish a new customer service operation in Austin, Texas to process a growing base of more than eight million monthly toll transactions while managing over 750,000 accounts. Customer service centre operations include transaction processing, license plate image review, invoicing, collections, transponder sales and management.  The TxTag Customer Service Centre, payment address and phone contacts will continue to operate as they do currently.
 
Xerox will also assume responsibility for the physical maintenance of the toll plaza buildings and continuing the Courtesy Patrol on the TxDOT toll roads in Austin to provide roadway assistance.
 
“Texas’ growing population will benefit from a streamlined service centre to manage all customer interactions,” said David Amoriell, vice president and chief operating officer, Government and Transportation Sector, Xerox. “We are working closely with the Texas Department of Transportation to ensure efficient and accurate transaction processing while providing a safe and pleasant trip for drivers.”
Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • Raytheon to convert Massachusetts to AET
    August 14, 2014
    The Massachusetts Department of Transportation awarded Raytheon Company a US$130 million contract for an all electronic tolling system (AET). Raytheon and a team of Massachusetts-based companies will convert and replace all manual cash and electronic toll collection systems with an advanced system that will automatically toll vehicles as they pass under a gantry similar to an overhead sign. Drivers will be able to pass through the toll station at highway speeds without the need to slow down or stop. Ray
    Read More
  • Alstom consortiums awarded contracts for Cairo metro line 3
    March 10, 2015
    Alstom has signed two contracts with Egypt’s National Authority for Tunnels (NAT) to supply the signalling system in a consortium with Thales and, in partnership with Colas Rail, Orascom and ARABCO, the infrastructure of the phase 4A of Cairo metro line 3, currently under construction. Alstom’s shares in these contracts are worth around US$96 million. Cairo’s metro currently carries three million passengers per day and this is expected to reach five million by 2020. Its network includes two fully operationa
    Read More
  • Taiwan to go all-electronic free flow tolling
    November 28, 2013
    Taiwan’s 900 kilometres of toll roads will transition to all-electronic free flow operations early next year. The roads, which include three north-south routes with 22 toll points, carry out around 1.7 million transactions a day, generating some US$700 million of annual toll revenue. Private contractor Far Eastern Electronic Toll Collection Company (FETC), under contract to the National Freeway Bureau to collect the tolls, says that the IR-based toll system worked well and some 43 per cent of transactio
    Read More
  • Do satellites provide a heavenly view of tolling’s future?
    December 16, 2014
    Satellite-based tolling opens up new options for authorities and can be integrated with DSRC systems as David Crawford discovers. As the proud custodian of the European Union (EU)’s longest road network covered by a single (truck) charging scheme – and the only one to include all major roads - Slovakia has become the continent’s poster-nation for the virtues of GNSS/CN (Global Navigation Satellite System/Cellular Network)-based tolling. It is also proved to be a very fast implementer. Speaking at the 2014 I
    Read More

Highlighted Content