Tampa toll authority awards back office contract

The Tampa Hillsborough Expressway Authority (THEA) has awarded ETAN Industries a contract to provide back-office support for its toll-account operations. Under the three-year contract, ETAN will assume account management responsibilities for THEA's unpaid toll by plate accounts including customer service, notification, dispute resolution and payment processing. Dallas-based ETAN will open a call centre in Tampa and provide staff for satellite customer service locations in the community. In support of THE
June 24, 2016 Read time: 1 min
The Tampa Hillsborough Expressway Authority (THEA) has awarded ETAN Industries a contract to provide back-office support for its toll-account operations. Under the three-year contract, ETAN will assume account management responsibilities for THEA's unpaid toll by plate accounts including customer service, notification, dispute resolution and payment processing.

Dallas-based ETAN will open a call centre in Tampa and provide staff for satellite customer service locations in the community. In support of THEA's small business enterprise (SBE) policy, which was designed to encourage opportunities for small and minority-owned companies, ETAN has pledged to work with SBE or MBE (minority business enterprise) certified businesses whenever possible for its Tampa-based operations.

The ETAN/THEA partnership is expected to bring approximately US$1 million to the Tampa Bay economy in its first year. The contract also provides the option of two one-year extensions.
Charging, Tolling & RUC

Related Content

  • November 8, 2024
    Kapsch TrafficCom picks up 10-year SoCal toll extension
    Express Lanes work in Greater Los Angeles will now continue until 2041
    Read More
  • February 3, 2012
    South Africa's first multi-lane free-flow tolling top of the line
    Kapsch's Kjell Arnesson talks about the first multi-lane free-flow tolling project in South Africa. In South Africa, installation is ongoing as part of the Gauteng Freeway Improvement Project (GFIP) of the country's first Multi-Lane Free-Flow (MLFF) tolling system.
    Read More
  • December 1, 2016
    Siemens demonstrates CV technology in Tampa
    Siemens and NXP Semiconductors recently hosted live connected vehicle (CV) demonstrations in downtown Tampa in conjunction with the Florida Autonomous Vehicle Summit. Participants were driven around the half-mile course to experience how connected vehicle and vehicle-to-infrastructure (V2I) technologies work in a real-world setting. The technologies demonstrated reflect some of the systems that Tampa will feature as part of the upcoming Tampa-Hillsborough Expressway Authority’s (THEA) and US Department
    Read More
  • August 23, 2018
    IBTTA: industry must commit to trust and accountability
    Without a commitment to trust and accountability, the modern road tolling industry would not have the bedrock which it requires – and which customers demand, says IBTTA’s Bill Cramer When Tim Stewart, executive director of Colorado’s E-470 Public Highway Authority, settled on ‘trust and accountability’ as the themes for his year as IBTTA president, it was a very deliberate choice. Stewart was looking for language that would help deliver the global tolling industry’s message of service excellence to cust
    Read More

Highlighted Content