Tampa toll authority awards back office contract

The Tampa Hillsborough Expressway Authority (THEA) has awarded ETAN Industries a contract to provide back-office support for its toll-account operations. Under the three-year contract, ETAN will assume account management responsibilities for THEA's unpaid toll by plate accounts including customer service, notification, dispute resolution and payment processing. Dallas-based ETAN will open a call centre in Tampa and provide staff for satellite customer service locations in the community. In support of THE
June 24, 2016 Read time: 1 min
The Tampa Hillsborough Expressway Authority (THEA) has awarded ETAN Industries a contract to provide back-office support for its toll-account operations. Under the three-year contract, ETAN will assume account management responsibilities for THEA's unpaid toll by plate accounts including customer service, notification, dispute resolution and payment processing.

Dallas-based ETAN will open a call centre in Tampa and provide staff for satellite customer service locations in the community. In support of THEA's small business enterprise (SBE) policy, which was designed to encourage opportunities for small and minority-owned companies, ETAN has pledged to work with SBE or MBE (minority business enterprise) certified businesses whenever possible for its Tampa-based operations.

The ETAN/THEA partnership is expected to bring approximately US$1 million to the Tampa Bay economy in its first year. The contract also provides the option of two one-year extensions.
Charging, Tolling & RUC

Related Content

  • January 20, 2012
    Tags or communication based toll payment systems?
    Midland Expressway Ltd's Tom Fanning discusses deployment of Near Field Communicationbased payment on the M6 Toll facility The M6 Toll's introduction from early next year of Near Field Communication (NFC) is a pragmatic response to the relative scarcity of tolled facilities and the concomitant low levels of tag take-up in the UK, according to the road's operator, Midland Expressway Ltd (MEL). Nevertheless, Dedicated Short-Range Communication (DSRC)-based tags operating at 5.8GHz are still a key part of the
    Read More
  • April 14, 2014
    Colorado DOT awards services contract to Atkins
    Engineering consultancy Atkins has been awarded a contract to serve as general tolling services advisor to the Colorado Department of Transportation (CDOT). Under the terms of the contract, Atkins will work with CDOT’s Office of Major Project Development (OMPD) to provide a broad spectrum of on-call advisory services in support of CDOT’s tolled lanes and managed lanes programs. Atkins will collaborate closely with several divisions of CDOT, including its toll-collection agency, known as the High Performa
    Read More
  • March 18, 2024
    Three-year pilot for One.network in Florida
    Traffic management and workzone safety products deployed in city of Altamonte Springs
    Read More
  • September 8, 2014
    Rapid growth makes Texas an incubator for tolling innovation
    As the IBTTA’s annual meeting and exhibition heads for Austin, Mitchell Beer, president of Smarter Shift, considers the role of Texas in the development of tolling strategies and technology. The State of Texas has always prided itself on being ‘larger than life’. From the sprawling geography of the state itself with its wide open skies, to its entrepreneurial ‘get-it-done’ attitude, Texas exudes an impatient restlessness that pushes businesses and public agencies to deliver faster, better results. More ofte
    Read More

Highlighted Content