Tampa toll authority awards back office contract

The Tampa Hillsborough Expressway Authority (THEA) has awarded ETAN Industries a contract to provide back-office support for its toll-account operations. Under the three-year contract, ETAN will assume account management responsibilities for THEA's unpaid toll by plate accounts including customer service, notification, dispute resolution and payment processing. Dallas-based ETAN will open a call centre in Tampa and provide staff for satellite customer service locations in the community. In support of THE
June 24, 2016 Read time: 1 min
The Tampa Hillsborough Expressway Authority (THEA) has awarded ETAN Industries a contract to provide back-office support for its toll-account operations. Under the three-year contract, ETAN will assume account management responsibilities for THEA's unpaid toll by plate accounts including customer service, notification, dispute resolution and payment processing.

Dallas-based ETAN will open a call centre in Tampa and provide staff for satellite customer service locations in the community. In support of THEA's small business enterprise (SBE) policy, which was designed to encourage opportunities for small and minority-owned companies, ETAN has pledged to work with SBE or MBE (minority business enterprise) certified businesses whenever possible for its Tampa-based operations.

The ETAN/THEA partnership is expected to bring approximately US$1 million to the Tampa Bay economy in its first year. The contract also provides the option of two one-year extensions.
Charging, Tolling & RUC

Related Content

  • July 16, 2012
    Developments in toll interoperability
    The North Carolina Turnpike Authority's JJ Eden talks about developments within the Alliance for Toll Interoperability. The Alliance for Toll Interoperability grew out of the US State of North Carolina's moves to introduce modern, Open Road Tolling (ORT) and the identification of revenue 'holes' when it came to out-of-state customers. Initially, the Alliance looked to achieve some form of common ground when it came to the use of transponders used by different agencies but alighted on video-based tolling as
    Read More
  • January 18, 2012
    Cellular communications drive the way forward for tolling
    For more than 20 years prior to joining the ITS industry, Mike Payne of Idris, part of Federal Signal Technologies, worked for Vodafone - the world's biggest mobile operator. Here, he considers how the road tolling sector can grow and learn from the cellular industry. The global cellphone has been one of the most successful collaborative technology projects in the last 30 years. Mobile phone technology developed throughout the 20th century with the first public service in the early 70s. This was followed by
    Read More
  • May 19, 2015
    Midlands Highway Alliance awards PSP contract to AECOM and Waterman
    The Midlands Highway Alliance (MHA) has awarded AECOM and its supply partner Waterman Group a US$47 million professional services partnership (PSP) contract to deliver multidisciplinary professional design services. Under the three-year contract, which has the option to be extended by an additional year, AECOM and Waterman will support the 20 councils that are members of the MHA on highway projects across the Midlands. Formed in 2007, the MHA creates opportunities for local councils to collaborate in
    Read More
  • April 25, 2013
    Upgrading Turkey's tolling system
    A programme modernising road tolling equipment on Turkey’s national highway network has resulted in what is arguably Europe’s most advanced toll system, reports Jon Masters. Turkey has introduced a new system of technology for charging for use of its 2000km national highway network, heralded as the first full-scale use of passive RFID tags for electronic open road tolling in Europe. The new ‘Fast Passing System’ (HGS) is an upgrade of Turkey’s existing Automatic Passing System (OGS) technology, which uses
    Read More

Highlighted Content