Tampa toll authority awards back office contract

The Tampa Hillsborough Expressway Authority (THEA) has awarded ETAN Industries a contract to provide back-office support for its toll-account operations. Under the three-year contract, ETAN will assume account management responsibilities for THEA's unpaid toll by plate accounts including customer service, notification, dispute resolution and payment processing. Dallas-based ETAN will open a call centre in Tampa and provide staff for satellite customer service locations in the community. In support of THE
June 24, 2016 Read time: 1 min
The Tampa Hillsborough Expressway Authority (THEA) has awarded ETAN Industries a contract to provide back-office support for its toll-account operations. Under the three-year contract, ETAN will assume account management responsibilities for THEA's unpaid toll by plate accounts including customer service, notification, dispute resolution and payment processing.

Dallas-based ETAN will open a call centre in Tampa and provide staff for satellite customer service locations in the community. In support of THEA's small business enterprise (SBE) policy, which was designed to encourage opportunities for small and minority-owned companies, ETAN has pledged to work with SBE or MBE (minority business enterprise) certified businesses whenever possible for its Tampa-based operations.

The ETAN/THEA partnership is expected to bring approximately US$1 million to the Tampa Bay economy in its first year. The contract also provides the option of two one-year extensions.
Charging, Tolling & RUC

Related Content

  • September 27, 2013
    Xerox signs five-year deal to manage TxDOT toll roads
    Transportation technology provider Xerox has signed a contract worth around US$100 million with the Texas Department of Transportation (TxDOT) to provide customer service and toll operations to the state over the next five years. Xerox will establish a new customer service operation in Austin, Texas to process a growing base of more than eight million monthly toll transactions while managing over 750,000 accounts. Customer service centre operations include transaction processing, license plate image rev
    Read More
  • July 30, 2013
    Virginia presses ahead with tunnels upgrade despite tolls challenge
    David Crawford reviews current developments and legal/financial issues facing tunnel management in Virginia. This autumn the Virginia Department of Transportation (VDOT) in the US will defend its plan to introduce tolling on the Elizabeth River tunnels linking the cities of Norfolk and Portsmouth in the State’s Hampton Roads area. The tolling, which is due to start from February 2014, will be examined by the State’s Supreme Court later this year. The anticipated toll income, along with loans and bonds, is
    Read More
  • May 29, 2013
    Redflex enforces commitment to ethics
    Redflex has introduced stringent ethical and procedural requirements following an investigation into corruption in Chicago. Like the Phoenix, which also happens to be the name of the company’s home city, Redflex Traffic Systems has been reborn. Following a headline-making public relations debacle late last year, Redflex has reinvented itself, establishing a series of stringent policies and procedures to ensure ethical business conduct, while continuing to deliver the traffic safety technology and services t
    Read More
  • June 7, 2017
    Kapsch offers EETS–compliant Tolling Services
    Kapsch’s Bernd Eberstaller explains how the company’s new Tolling Services will help expand the number and capabilities of EETS services providers. By 2017, the European Electronic Tolling Service (EETS) should have been in operation for several years but it still remains some way away and with several significant hurdles still to be addressed. The concept behind EETS is simple enough: road users should be able to drive across Europe using only a single transponder to pay for all tolls, with the account-han
    Read More

Highlighted Content