Kapsch to deliver customer service system in Georgia

Kapsch TrafficCom’s Customer Service System (CSS) will be used by the Georgia State Road and Tollway Authority (SRTA) to process electronic toll and parking transactions. The modular product is also intended to provide an interoperability platform for future multi-modal service invoicing. The back-office solution will be deployed with the intention of allowing SRTA to offer drivers a seamless experience by processing transactions for all of its toll facilities as well as support partner facilities within
April 30, 2018 Read time: 2 mins

4984 Kapsch TrafficCom’s Customer Service System (CSS) will be used by the Georgia State Road and Tollway Authority (SRTA) to process electronic toll and parking transactions. The modular product is also intended to provide an interoperability platform for future multi-modal service invoicing.

The back-office solution will be deployed with the intention of allowing SRTA to offer drivers a seamless experience by processing transactions for all of its toll facilities as well as support partner facilities within a single user account.

Kapsch will carry out the project at its Duluth office which will run until June 2025. Five subsequent one-year renewal options are also available to SRTA.

Chris Tomlinson, executive director of SRTA, said: “The Kapsch CSS will make it easier for customers to manage their accounts and broaden the ways and places where customers can use their Peach Pass account.”

Peach Pass is an electronic toll collection system used in Georgia, designed to be fully interoperable with Florida’s SunPass and E-Pass systems along with North Carolina’s Quick Pass.

Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • Smartphone - the next technology for charging and tolling?
    January 25, 2012
    With all the debates over the most suitable future technology or technologies for charging and tolling, is it not time for the industry to look at what the rest of ITS is doing and bring a rank outsider - the smart phone - closer into the fold? By Jack Opiola, D'Artagnan Consulting LLC
    Read More
  • Kapsch doesn't relax on the beach in Tenerife
    March 13, 2025
    Parking contract in Santa Cruz is designed to ease congestion
    Read More
  • Bringing V2I and V2V communications to workzone safety
    January 26, 2012
    Imran Hayee of the University of Minnesota Duluth's Department of Electrical and Computer Engineering talks about efforts to bring V2I and V2V communications into work zones. With USDOT backing and under the auspices of the ITS Joint Program Office Connected Vehicle Research (formerly IntelliDrive) research programme, M. Imran Hayee of the University of Minnesota Duluth's Department of Electrical and Computer Engineering along with team of his students, have been conducting research into the application of
    Read More
  • Michigan fosters real-world testing of workzone ITS
    September 19, 2017
    Turning a ‘problem’ into ‘an opportunity’ is the mantra of just about every business book and Michigan Department of Transportation (MDoT) looks set to achieve that aim in Oakland County, where 29km (18 miles) of the I-75 needs to be reconstructed. Running north-northwest from Detroit, the I-75 carries around 170,000 vehicles per day but, being built in the 1970s, it now requires an additional lane in each direction and upgrading to the latest design and safety standards. Upgrading will be carried out in
    Read More

Highlighted Content