Kapsch to deliver customer service system in Georgia

Kapsch TrafficCom’s Customer Service System (CSS) will be used by the Georgia State Road and Tollway Authority (SRTA) to process electronic toll and parking transactions. The modular product is also intended to provide an interoperability platform for future multi-modal service invoicing. The back-office solution will be deployed with the intention of allowing SRTA to offer drivers a seamless experience by processing transactions for all of its toll facilities as well as support partner facilities within
April 30, 2018 Read time: 2 mins

4984 Kapsch TrafficCom’s Customer Service System (CSS) will be used by the Georgia State Road and Tollway Authority (SRTA) to process electronic toll and parking transactions. The modular product is also intended to provide an interoperability platform for future multi-modal service invoicing.

The back-office solution will be deployed with the intention of allowing SRTA to offer drivers a seamless experience by processing transactions for all of its toll facilities as well as support partner facilities within a single user account.

Kapsch will carry out the project at its Duluth office which will run until June 2025. Five subsequent one-year renewal options are also available to SRTA.

Chris Tomlinson, executive director of SRTA, said: “The Kapsch CSS will make it easier for customers to manage their accounts and broaden the ways and places where customers can use their Peach Pass account.”

Peach Pass is an electronic toll collection system used in Georgia, designed to be fully interoperable with Florida’s SunPass and E-Pass systems along with North Carolina’s Quick Pass.

Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • Two wheels good
    June 25, 2018
    As cycling becomes an increasingly popular method for commuting and recreation, what moves are afoot to keep the growing numbers of cyclists safe on ever-more-busy roads? Alan Dron puts on his helmet and pedals off to look. It would have seemed incredible just a decade ago, but cycling in London has become almost unfeasibly popular. The Transport for London (TfL) June 2017 Strategic Cycling Analysis document noted there were now 670,000 cycle trips a day in the UK capital, an increase of 130% since 2000.
    Read More
  • The UK’s busiest crossing adopts free flow charging
    April 30, 2015
    Colin Sowman looks at the transition to free-flow charging on the Dartford Crossing, a notorious congestion blackspot on the UK motorway network. The Dartford Crossing, where London’s orbital M25 motorway crosses the lower reaches of the River Thames 32km (20 miles) to the east of Central London, has long been a major source of congestion. Now, to alleviate the congestion caused by some 50 million crossings per year, the Highways Agency has adopted a free-flow charging system - but the Crossing’s location a
    Read More
  • UTA expands toll services into Croatia & Slovenia
    October 14, 2024
    4G-compatible, electronic toll service on-board unit now covers 18 European countries
    Read More
  • BrisConnections selects Kapsch TrafficCom
    February 2, 2012
    Kapsch TrafficCom has been awarded a contract by Thiess John Holland, the design and construction contractor for the Brisbane Airport Link and Northern Busway Project, to deliver an Electronic Toll Collection (ETC) system worth over US$12.25 million.
    Read More

Highlighted Content