Kapsch to deliver customer service system in Georgia

Kapsch TrafficCom’s Customer Service System (CSS) will be used by the Georgia State Road and Tollway Authority (SRTA) to process electronic toll and parking transactions. The modular product is also intended to provide an interoperability platform for future multi-modal service invoicing. The back-office solution will be deployed with the intention of allowing SRTA to offer drivers a seamless experience by processing transactions for all of its toll facilities as well as support partner facilities within
April 30, 2018 Read time: 2 mins

4984 Kapsch TrafficCom’s Customer Service System (CSS) will be used by the Georgia State Road and Tollway Authority (SRTA) to process electronic toll and parking transactions. The modular product is also intended to provide an interoperability platform for future multi-modal service invoicing.

The back-office solution will be deployed with the intention of allowing SRTA to offer drivers a seamless experience by processing transactions for all of its toll facilities as well as support partner facilities within a single user account.

Kapsch will carry out the project at its Duluth office which will run until June 2025. Five subsequent one-year renewal options are also available to SRTA.

Chris Tomlinson, executive director of SRTA, said: “The Kapsch CSS will make it easier for customers to manage their accounts and broaden the ways and places where customers can use their Peach Pass account.”

Peach Pass is an electronic toll collection system used in Georgia, designed to be fully interoperable with Florida’s SunPass and E-Pass systems along with North Carolina’s Quick Pass.

Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • Tolling system interoperability gains momentum
    August 14, 2012
    Efforts to advance national interoperability for tolling systems are gaining momentum, with one protocol promoted by a key operator group emerging as a candidate to form the basis for full AVI interoperability, Tim McGuckin writes. Fuelled by a growing awareness and acceptance of standards-based solutions, the US toll community is quickening towards the goal of interoperability between toll systems across the US. Over 20 years since the advent of electronic toll collection (ETC), key elements are falling in
    Read More
  • Kapsch upgrades North America ANPR engine
    February 27, 2025
    It will ID licence plates from 58 jurisdictions in US, Mexico and Canada
    Read More
  • Skedgo partners with Fluidtime to broaden MaaS offering
    June 10, 2019
    Mobility company Skedgo has partnered with software firm Fluidtime to expand its Mobility as a Service (MaaS) offering. SkedGo says its mobility platform can combine all public, commercial and private transport modes into smart trip chains, with priority settings for time, carbon and money. Fluidtime’s mobility solution, Fluidhub, is aimed at helping cities and public transport companies install and operate integrated mobility services. Speaking to ITS International, John Nuutinen, SkedGo's chief busin
    Read More
  • Oxa & Beep deliver AV services in Florida
    February 29, 2024
    Shuttles are part of Ultimate Urban Circulator Project which includes monorail expansion
    Read More

Highlighted Content