Kapsch to deliver customer service system in Georgia

Kapsch TrafficCom’s Customer Service System (CSS) will be used by the Georgia State Road and Tollway Authority (SRTA) to process electronic toll and parking transactions. The modular product is also intended to provide an interoperability platform for future multi-modal service invoicing. The back-office solution will be deployed with the intention of allowing SRTA to offer drivers a seamless experience by processing transactions for all of its toll facilities as well as support partner facilities within
April 30, 2018 Read time: 2 mins

4984 Kapsch TrafficCom’s Customer Service System (CSS) will be used by the Georgia State Road and Tollway Authority (SRTA) to process electronic toll and parking transactions. The modular product is also intended to provide an interoperability platform for future multi-modal service invoicing.

The back-office solution will be deployed with the intention of allowing SRTA to offer drivers a seamless experience by processing transactions for all of its toll facilities as well as support partner facilities within a single user account.

Kapsch will carry out the project at its Duluth office which will run until June 2025. Five subsequent one-year renewal options are also available to SRTA.

Chris Tomlinson, executive director of SRTA, said: “The Kapsch CSS will make it easier for customers to manage their accounts and broaden the ways and places where customers can use their Peach Pass account.”

Peach Pass is an electronic toll collection system used in Georgia, designed to be fully interoperable with Florida’s SunPass and E-Pass systems along with North Carolina’s Quick Pass.

Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • Rapid growth makes Texas an incubator for tolling innovation
    September 8, 2014
    As the IBTTA’s annual meeting and exhibition heads for Austin, Mitchell Beer, president of Smarter Shift, considers the role of Texas in the development of tolling strategies and technology. The State of Texas has always prided itself on being ‘larger than life’. From the sprawling geography of the state itself with its wide open skies, to its entrepreneurial ‘get-it-done’ attitude, Texas exudes an impatient restlessness that pushes businesses and public agencies to deliver faster, better results. More ofte
    Read More
  • More openness - the simple answer to transport's data issues
    October 22, 2018
    Public transit agencies create a lot of data – but using it constructively to solve transportation issues has been a problem. Ben Winokur and Luke Segars think they have the answer: greater openness. Today, more people are connected through smartphones than ever before - and they’re using them for more than texting and calling. People are searching for jobs on their devices, dating, shopping and even managing their finances. But Forbes reports that only a select few companies leverage all the technology at
    Read More
  • Tolling is the 21st century’s road funding solution
    June 5, 2015
    HNTB’s Rick Herrington and Brad Guilmino put the case for tolling. Tolling is becoming the 21st century solution of choice for generating additional user-based transportation revenue. The proven funding source is being seriously considered for expanded use by cities, states and even the federal government with support from elected officials across the political spectrum. In fact, with each federal transportation reauthorisation, tolling restrictions have been relaxed.
    Read More
  • Emovis goes back to Rhode Island
    August 31, 2022
    Back-office deal with Ritba includes system upgrades and invoice processing capability
    Read More

Highlighted Content