Kapsch to deliver customer service system in Georgia

Kapsch TrafficCom’s Customer Service System (CSS) will be used by the Georgia State Road and Tollway Authority (SRTA) to process electronic toll and parking transactions. The modular product is also intended to provide an interoperability platform for future multi-modal service invoicing. The back-office solution will be deployed with the intention of allowing SRTA to offer drivers a seamless experience by processing transactions for all of its toll facilities as well as support partner facilities within
April 30, 2018 Read time: 2 mins

4984 Kapsch TrafficCom’s Customer Service System (CSS) will be used by the Georgia State Road and Tollway Authority (SRTA) to process electronic toll and parking transactions. The modular product is also intended to provide an interoperability platform for future multi-modal service invoicing.

The back-office solution will be deployed with the intention of allowing SRTA to offer drivers a seamless experience by processing transactions for all of its toll facilities as well as support partner facilities within a single user account.

Kapsch will carry out the project at its Duluth office which will run until June 2025. Five subsequent one-year renewal options are also available to SRTA.

Chris Tomlinson, executive director of SRTA, said: “The Kapsch CSS will make it easier for customers to manage their accounts and broaden the ways and places where customers can use their Peach Pass account.”

Peach Pass is an electronic toll collection system used in Georgia, designed to be fully interoperable with Florida’s SunPass and E-Pass systems along with North Carolina’s Quick Pass.

Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • A streetcar named...reliable
    June 27, 2018
    When Atlanta’s streetcar project had some issues, Siemens helped to solve them – but started out by just listening, says Chris Maynard, the company’s head of rail services. It’s funny how often niggling problems can be a warning sign that there are bigger issues requiring attention – and not so funny how things can escalate if you don’t pay attention to them. With that in mind, Siemens was hired as service provider for the Atlanta Streetcar system - four vehicles operating on a two-mile loop in downtown
    Read More
  • Kapsch TrafficCom to provide traffic management and staffing for Louisiana DOTD
    July 20, 2017
    The Louisiana Department of Transportation and Development (DOTD) has selected Kapsch TrafficCom (Kapsch) to provide management and staffing services for the DOTD Traffic Management Centers (TMCs), each with varying levels of support and staffing appropriate for daily operations. DOTD currently operates five TMCs and provides Motorist Assistance Patrol (MAP) services in New Orleans, Baton Rouge, Shreveport and Lake Charles areas, as well as MAP services for various construction projects state-wide. The cont
    Read More
  • Smart phones offer smarter way to pay for travel
    December 16, 2013
    David Crawford reviews developments in near field communications for mass transit payments. ‘A carefully-designed and well-implemented mobile near field communications (NFC) solutions can give passengers a compelling experience that will encourage them to make greater use of public transport.’ That was the confident conclusion of a recent joint White Paper drawn up by the International Association of Public Transport and the global mobile operators’ representative group GSMA.
    Read More
  • Germany is Mad for Vitronic
    April 30, 2025
    Managed Automated Driving project takes place in German city of Brunswick
    Read More

Highlighted Content