Kapsch to deliver customer service system in Georgia

Kapsch TrafficCom’s Customer Service System (CSS) will be used by the Georgia State Road and Tollway Authority (SRTA) to process electronic toll and parking transactions. The modular product is also intended to provide an interoperability platform for future multi-modal service invoicing. The back-office solution will be deployed with the intention of allowing SRTA to offer drivers a seamless experience by processing transactions for all of its toll facilities as well as support partner facilities within
April 30, 2018 Read time: 2 mins

4984 Kapsch TrafficCom’s Customer Service System (CSS) will be used by the Georgia State Road and Tollway Authority (SRTA) to process electronic toll and parking transactions. The modular product is also intended to provide an interoperability platform for future multi-modal service invoicing.

The back-office solution will be deployed with the intention of allowing SRTA to offer drivers a seamless experience by processing transactions for all of its toll facilities as well as support partner facilities within a single user account.

Kapsch will carry out the project at its Duluth office which will run until June 2025. Five subsequent one-year renewal options are also available to SRTA.

Chris Tomlinson, executive director of SRTA, said: “The Kapsch CSS will make it easier for customers to manage their accounts and broaden the ways and places where customers can use their Peach Pass account.”

Peach Pass is an electronic toll collection system used in Georgia, designed to be fully interoperable with Florida’s SunPass and E-Pass systems along with North Carolina’s Quick Pass.

Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • Tolling: it’s time to open up
    May 24, 2023
    Europe sees more and more tolling schemes being implemented based on GNSS technology and an ‘open marketplace’ model. What are the drivers behind this trend and do those schemes show how toll systems will look in the future? Peter Ummenhofer of Go Consulting goes out on the road
    Read More
  • Kapsch to supply 6C tags for the E-470 Highway
    July 19, 2017
    The E-470 Public Highway Authority (E-470) in Colorado, US, has selected Kapsch TrafficCom (Kapsch) to supply 18000 ISO 6C toll tags, including both windshield and headlamp sticker tags, for use by its ExpressToll account holders. The tags will accommodate the existing all-electronic Toll (AET) collection system in place on E-470’s 47 miles of roadway, as well as all other toll facilities in the state. Approximately 2.6 million tags are expected to be delivered by 2021 under the five-year agreement. Drivers
    Read More
  • Interoperable electronic payment systems begin testing
    January 31, 2012
    OmniAir's Tim McGuckin writes about progress with the Electronic Payment Services National Interoperability Specification, which aims to provide the US with payment capabilities at lane level using any ETC component protocol. The OmniAir Consortium was founded to advance US national deployment of open, effective and interoperable transportation technology systems. Through its member-defined programmes, companies and individuals join to work for open standards, interoperability, third-party certification and
    Read More
  • Intertraffic to see extended Kapsch ITS portfolio
    February 6, 2014
    Kapsch TrafficCom will come to Intertraffic Amsterdam 2014 with a significantly strengthened portfolio of solutions. The acquisition, just a few weeks ago, of Transdyn, one of the leading advanced traffic management software and systems integration companies in the US market, well-known for its Dynac ATMS (Advanced Traffic Management Software), now enables Kapsch TrafficCom to offer an extended end-to-end product and solution portfolio for intelligent transportation systems to its current and future custome
    Read More

Highlighted Content