Kapsch to deliver customer service system in Georgia

Kapsch TrafficCom’s Customer Service System (CSS) will be used by the Georgia State Road and Tollway Authority (SRTA) to process electronic toll and parking transactions. The modular product is also intended to provide an interoperability platform for future multi-modal service invoicing. The back-office solution will be deployed with the intention of allowing SRTA to offer drivers a seamless experience by processing transactions for all of its toll facilities as well as support partner facilities within
April 30, 2018 Read time: 2 mins

4984 Kapsch TrafficCom’s Customer Service System (CSS) will be used by the Georgia State Road and Tollway Authority (SRTA) to process electronic toll and parking transactions. The modular product is also intended to provide an interoperability platform for future multi-modal service invoicing.

The back-office solution will be deployed with the intention of allowing SRTA to offer drivers a seamless experience by processing transactions for all of its toll facilities as well as support partner facilities within a single user account.

Kapsch will carry out the project at its Duluth office which will run until June 2025. Five subsequent one-year renewal options are also available to SRTA.

Chris Tomlinson, executive director of SRTA, said: “The Kapsch CSS will make it easier for customers to manage their accounts and broaden the ways and places where customers can use their Peach Pass account.”

Peach Pass is an electronic toll collection system used in Georgia, designed to be fully interoperable with Florida’s SunPass and E-Pass systems along with North Carolina’s Quick Pass.

Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • Deadlines approach for Europe’s automatic crash alert system
    September 15, 2016
    The EU-co-funded I_ HeERO (Infrastructure_ Harmonised eCall European Pilot) project is working to ensure the readiness of national networks of call centres - known as public safety answering posts (PSAPs) - to deal with automated crash alerts arriving via the continent-wide 112 emergency phone number. Following on from its HeERO and HeERO2 pre-deployment predecessors, which enjoyed €16m (US$17.76m) in EU funding, the new initiative runs from 1 January 2015 to 31 December 2017. It has €30.9 million (US$34.
    Read More
  • Helsinki’s residents trial MaaS as alternative to private cars
    August 21, 2018
    Would you give up your own car? Helsinki implemented MaaS late last year and Colin Sowman discovers that the initial reaction has been positive What would it take for you to give up your own car? That is the question posed by Sampo Hietanen, the so-called ‘father’ of Mobility as a Service (MaaS) and CEO of MaaS Global. And he is about to discover if MaaS really will convince the people of Helsinki to do the unthinkable. MaaS Global introduced a fledgling version of its Whim app in the city in late 2016
    Read More
  • Chicago integrates regional transit fares
    December 16, 2014
    Travellers in Chicago will soon be able to use a single app to plan their journey, pay and receive real-time alerts across all public transit services in the Chicago region. The Chicago Transit Authority (CTA), suburban bus operator Pace and commuter rail system Metra have awarded Cubic Transportation Systems a US$5.4 million contract to supply an integrated mobile application and system supporting a wide variety of mobile ticketing, mobile top up, contactless mobile payment using Near Field Communication (
    Read More
  • Kapsch tackles rapidly evolving urban mobility
    March 20, 2018
    Urban mobility in today’s cities is evolving at a rapid pace. Cities are facing huge challenges oneased congestion. Additionally, in this transitional period cities are also faced with the evolution of urban mobility, with new mobility services such as electric and connected/autonomous vehicles. This requires an urgent need for urban traffic management and integrated mobility. Against this background, Kapsch is demonstrating live how
    Read More

Highlighted Content