Kapsch to deliver customer service system in Georgia

Kapsch TrafficCom’s Customer Service System (CSS) will be used by the Georgia State Road and Tollway Authority (SRTA) to process electronic toll and parking transactions. The modular product is also intended to provide an interoperability platform for future multi-modal service invoicing. The back-office solution will be deployed with the intention of allowing SRTA to offer drivers a seamless experience by processing transactions for all of its toll facilities as well as support partner facilities within
April 30, 2018 Read time: 2 mins

4984 Kapsch TrafficCom’s Customer Service System (CSS) will be used by the Georgia State Road and Tollway Authority (SRTA) to process electronic toll and parking transactions. The modular product is also intended to provide an interoperability platform for future multi-modal service invoicing.

The back-office solution will be deployed with the intention of allowing SRTA to offer drivers a seamless experience by processing transactions for all of its toll facilities as well as support partner facilities within a single user account.

Kapsch will carry out the project at its Duluth office which will run until June 2025. Five subsequent one-year renewal options are also available to SRTA.

Chris Tomlinson, executive director of SRTA, said: “The Kapsch CSS will make it easier for customers to manage their accounts and broaden the ways and places where customers can use their Peach Pass account.”

Peach Pass is an electronic toll collection system used in Georgia, designed to be fully interoperable with Florida’s SunPass and E-Pass systems along with North Carolina’s Quick Pass.

Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • Cloud-based app paves way for near field ticketing
    December 17, 2013
    Cubic latest introduction provides a short cut for transit authorities looking to offer travellers mobile, smart phone payment options. Transit operators wanting to provide travellers with a mobile fare payment option now have an ‘off-the-shelf’ solution in Cubic’s NextWave. Through the use of near field communications (NFC) technology, NextWave turns travellers’ mobile phones and tablets into the equivalent of a ticket vending machine able to instantly re-load contactless transit cards. It also enables the
    Read More
  • New services and equipment helps cities tackle air quality issues
    September 19, 2017
    With poor urban air quality shortening lives and fines being imposed for breaching pollution limits, authorities are seeking ways to clean up their cities. Poor air quality is topping the agenda for city authorities across the globe. In the UK, for example, a report from the Royal Colleges of Physicians and of Paediatrics and Child Health, concluded that poor outdoor air quality shortens the lives of around 40,000 people a year – principally by undermining the health of people with heart and/or lung prob
    Read More
  • Hillsborough County signs up Causeway One.network
    June 20, 2024
    Communications solution designed to improve safety for workers and drivers in Florida
    Read More
  • Cale America to upgrade Pittsburgh’s parking system
    June 11, 2012
    Cale Group’s newest subsidiary, Cale America, has been selected by the Public Parking Authority of Pittsburgh (PPAP) to upgrade its parking meter system. The new programme will introduce pay-by-license plate technology which Cale has successfully implemented in cities such as Calgary in Canada, and Amsterdam in the Netherlands. Customers will enter their vehicle license plate number at a solar-charged multi-space meter and the company’s system will inform parking enforcement staff which vehicles are paid in
    Read More

Highlighted Content