Kapsch to deliver customer service system in Georgia

Kapsch TrafficCom’s Customer Service System (CSS) will be used by the Georgia State Road and Tollway Authority (SRTA) to process electronic toll and parking transactions. The modular product is also intended to provide an interoperability platform for future multi-modal service invoicing. The back-office solution will be deployed with the intention of allowing SRTA to offer drivers a seamless experience by processing transactions for all of its toll facilities as well as support partner facilities within
April 30, 2018 Read time: 2 mins

4984 Kapsch TrafficCom’s Customer Service System (CSS) will be used by the Georgia State Road and Tollway Authority (SRTA) to process electronic toll and parking transactions. The modular product is also intended to provide an interoperability platform for future multi-modal service invoicing.

The back-office solution will be deployed with the intention of allowing SRTA to offer drivers a seamless experience by processing transactions for all of its toll facilities as well as support partner facilities within a single user account.

Kapsch will carry out the project at its Duluth office which will run until June 2025. Five subsequent one-year renewal options are also available to SRTA.

Chris Tomlinson, executive director of SRTA, said: “The Kapsch CSS will make it easier for customers to manage their accounts and broaden the ways and places where customers can use their Peach Pass account.”

Peach Pass is an electronic toll collection system used in Georgia, designed to be fully interoperable with Florida’s SunPass and E-Pass systems along with North Carolina’s Quick Pass.

Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • Mixed results for public-private traffic management partnerships
    January 25, 2012
    David Crawford looks at the somewhat patchy success to date of trying to involve the private sector in operating traffic management centres
    Read More
  • Feig Electronic shows off free-flow tolling tech in US
    October 19, 2018
    Feig Electronic has shown off its free-flow tolling technology in the US for the first time. The German producer of controllers, sensors, identification and payment technology revealed its portfolio at the International Bridge and Tolling Technology Association (IBTTA)’s annual meeting in Baltimore this week. The products offer high-speed identification and contactless payment with maximum reliability and security, the company insists. “Our system prevents fraud and misuses because our technology uses en
    Read More
  • Fleet tracking system delivers cost and customer benefits
    May 22, 2012
    Introduction of a fleet tracking system has provided expected headline benefits. But it is the intangibles that have been most valuable Crescent Electric Supply Company (CESC) was founded in 1919 and is one of the largest independent distributors of electrical hardware and supplies in the US. Based in East Dubuque, Illinois, the company has 120 distribution facilities in 27 states, serving contractors, original equipment manufacturers (OEM) and the maintenance, repair and operations (MRO) needs of commercia
    Read More
  • IBTTA 2010 meeting focuses on sustainability
    February 2, 2012
    Ken Philmus, chief meeting organiser, talks about what attendees can expect to see at this year's IBTTA annual meeting and exhibition
    Read More

Highlighted Content