Skip to main content

Kapsch to deliver customer service system in Georgia

Kapsch TrafficCom’s Customer Service System (CSS) will be used by the Georgia State Road and Tollway Authority (SRTA) to process electronic toll and parking transactions. The modular product is also intended to provide an interoperability platform for future multi-modal service invoicing. The back-office solution will be deployed with the intention of allowing SRTA to offer drivers a seamless experience by processing transactions for all of its toll facilities as well as support partner facilities within
April 30, 2018 Read time: 2 mins

4984 Kapsch TrafficCom’s Customer Service System (CSS) will be used by the Georgia State Road and Tollway Authority (SRTA) to process electronic toll and parking transactions. The modular product is also intended to provide an interoperability platform for future multi-modal service invoicing.

The back-office solution will be deployed with the intention of allowing SRTA to offer drivers a seamless experience by processing transactions for all of its toll facilities as well as support partner facilities within a single user account.

Kapsch will carry out the project at its Duluth office which will run until June 2025. Five subsequent one-year renewal options are also available to SRTA.

Chris Tomlinson, executive director of SRTA, said: “The Kapsch CSS will make it easier for customers to manage their accounts and broaden the ways and places where customers can use their Peach Pass account.”

Peach Pass is an electronic toll collection system used in Georgia, designed to be fully interoperable with Florida’s SunPass and E-Pass systems along with North Carolina’s Quick Pass.

For more information on companies in this article

Related Content

  • NOCoE delivers data for diligent DOTs
    April 29, 2015
    David Crawford talks to Dennis Motiani about the role of the new National Operations Centre of Excellence. Consolidating the collective experience of the US transportation system’s management and operations (TSM&O) community, streamlining its information gathering, while cutting research times and costs are the key drivers behind the country’s new National Operations Centre of Excellence (NOCoE). Launched in January at the annual meeting of the Transportation Research Board (TRB), this sets out to be a sin
  • Vaisala's RoadAI can optimise maintenance
    August 20, 2019
    Alerts for natural disasters are ones that most of us would rather do without, writes Adam Hill. But the ITS industry still needs help to deal with more common meteorological issues Google Maps has added SOS alerts to its service. For those of us more used to using the phone app to navigate from a metro station to an unfamiliar restaurant, this may seem extreme. But this is not what Google has in mind. Its SOS messages are for “hurricane forecast cones, earthquake shake-maps and flood forecasts”. That
  • Three for Q-Free in the US
    May 1, 2025
    Kinetic Mobility will be used in Denver, Washington DC and Dallas-Fort Worth
  • UK Police cars to trial hydrogen cars in zero emission project
    March 28, 2018
    Cars from the UK's Metropollitan police are set to be among nearly 200 new hydrogen powered vehicles switching to zero emission miles following an £8.8m ($12.4m) project funded by the Department of Transport (DoT). It is designed with the intention of improving access to hydrogen fuelling stations across the country and increasing the number of hydrogen cars on its roads from this Summer. The scheme is run by a consortium led by Element Energy whose members also include ITM Power, Shell, Toyota and