Kapsch to deliver customer service system in Georgia

Kapsch TrafficCom’s Customer Service System (CSS) will be used by the Georgia State Road and Tollway Authority (SRTA) to process electronic toll and parking transactions. The modular product is also intended to provide an interoperability platform for future multi-modal service invoicing. The back-office solution will be deployed with the intention of allowing SRTA to offer drivers a seamless experience by processing transactions for all of its toll facilities as well as support partner facilities within
April 30, 2018 Read time: 2 mins

4984 Kapsch TrafficCom’s Customer Service System (CSS) will be used by the Georgia State Road and Tollway Authority (SRTA) to process electronic toll and parking transactions. The modular product is also intended to provide an interoperability platform for future multi-modal service invoicing.

The back-office solution will be deployed with the intention of allowing SRTA to offer drivers a seamless experience by processing transactions for all of its toll facilities as well as support partner facilities within a single user account.

Kapsch will carry out the project at its Duluth office which will run until June 2025. Five subsequent one-year renewal options are also available to SRTA.

Chris Tomlinson, executive director of SRTA, said: “The Kapsch CSS will make it easier for customers to manage their accounts and broaden the ways and places where customers can use their Peach Pass account.”

Peach Pass is an electronic toll collection system used in Georgia, designed to be fully interoperable with Florida’s SunPass and E-Pass systems along with North Carolina’s Quick Pass.

Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • Is Europe's Galileo project value for money?
    February 2, 2012
    Philippe Hamet discusses the progress of the European Union's Galileo Global Navigation Satellite System Project
    Read More
  • Europe’s number one leading Mobility as a Service conference says the future of transport lies in delivering change
    January 19, 2018
    First hand reports on the rapid progress being made, as well as the obstacles being faced, by Mobility as a Service projects across Europe dominate the agenda of the second “MaaS Market Concept to Delivery” conference taking place in London next month. Speakers will cover the political and regulatory implications, open data, technology and common standards, demand responsive transport and future business models. This is Europe’s number one leading MaaS event and it includes presentations from Port
    Read More
  • Silos are last century’s thinking
    April 21, 2016
    After 45 years in transportation, Ken Philmus sees the need for major change in a sector currently ill-prepared to meet the challenge of funding and rapidly advancing technological change. Having worked in both the public and private sectors, Ken Philmus, currently senior vice president of transportation solutions at Xerox, appreciates both approaches, but times are changing and he believes the sector needs to change too. “I like trains, planes and automobiles but I love the concept of mobility and that’s w
    Read More
  • Integration of travel payment and information closer to reality
    January 7, 2013
    Integration of travel payment and information is bringing utopia in management of transportation as a single intermodal system is closer to reality. Larry Yermack writes. For decades, transportation planners and ITS visionaries all believed that transportation would not be fully optimised until it could be managed as a single intermodal system. Relationships between modal operators left this more in the dream category than reality. However, the steady march of advances in payment technology have brought us
    Read More

Highlighted Content