Kapsch to deliver customer service system in Georgia

Kapsch TrafficCom’s Customer Service System (CSS) will be used by the Georgia State Road and Tollway Authority (SRTA) to process electronic toll and parking transactions. The modular product is also intended to provide an interoperability platform for future multi-modal service invoicing. The back-office solution will be deployed with the intention of allowing SRTA to offer drivers a seamless experience by processing transactions for all of its toll facilities as well as support partner facilities within
April 30, 2018 Read time: 2 mins

4984 Kapsch TrafficCom’s Customer Service System (CSS) will be used by the Georgia State Road and Tollway Authority (SRTA) to process electronic toll and parking transactions. The modular product is also intended to provide an interoperability platform for future multi-modal service invoicing.

The back-office solution will be deployed with the intention of allowing SRTA to offer drivers a seamless experience by processing transactions for all of its toll facilities as well as support partner facilities within a single user account.

Kapsch will carry out the project at its Duluth office which will run until June 2025. Five subsequent one-year renewal options are also available to SRTA.

Chris Tomlinson, executive director of SRTA, said: “The Kapsch CSS will make it easier for customers to manage their accounts and broaden the ways and places where customers can use their Peach Pass account.”

Peach Pass is an electronic toll collection system used in Georgia, designed to be fully interoperable with Florida’s SunPass and E-Pass systems along with North Carolina’s Quick Pass.

Charging, Tolling & RUC

Related Content

  • September 10, 2021
    Kapsch improves parking at Georgia airport 
    Project builds on a CSS developed for the SRTA, which manages Peach Pass
    Read More
  • December 9, 2015
    Xerox to upgrade Florida’s toll processing systems
    The Florida Department of Transportation (FDOT) has awarded Xerox a seven-year contract for the implementation of a state-of-the-art customer service system for processing toll transactions across the state. The deal involves processing more than one billion transactions per year and managing over five million accounts. Xerox will consolidate multiple tollway operations into one efficient back-office system, which it says will reduce costs, drive operational efficiencies and provide a better customer exp
    Read More
  • June 29, 2018
    Atlanta ponders Mobility as a Service for seamless transit
    Drivers in Atlanta spent 70 hours in peak-time traffic jams last year. As the MaaS Market conference moves to the US’s fourth most congested city, we ask how Mobility as a Service can help. Colin Sowman winds down his window to listen. It is not by accident that ITS International’s first MaaS Market conference outside London is being hosted in Atlanta. The event is being supported by Georgia State Road & Tollway Authority and the City of Atlanta – and again not without a reason as metro Atlanta is looking
    Read More
  • April 25, 2013
    Texas, Oklahoma move to interoperable tolling
    Electronic toll systems in Texas and Oklahoma could be interoperable as soon as 2014, according to toll authorities from both states. Moves to link tolling systems in Texas and Oklahoma will enable drivers with Texas tolling accounts or Oklahoma turnpike accounts to travel on the other state’s toll roads using their current toll tags. The tolls would be automatically billed to the out-of-state driver’s account. “Oklahoma Governor Mary Fallin said it would be good to have interoperability with other states,
    Read More

Highlighted Content