Illinois to upgrade tollway systems

The Illinois State Toll Highway Authority board has approved a US$44 million contract with Chicago-based technology services company Accenture to build a new customer service and toll violation processing system. Scheduled to be in place by 2015, the system will improve how transactions from the tollway's 1.4 million daily drivers are processed and help eliminate violation errors, said Shana Whitehead, the tollway's chief of business systems. The tollway's customer service and violation processing system ha
July 1, 2013 Read time: 1 min
The Illinois State Toll Highway Authority board has approved a US$44 million contract with Chicago-based technology services company 1968 Accenture to build a new customer service and toll violation processing system.

Scheduled to be in place by 2015, the system will improve how transactions from the tollway's 1.4 million daily drivers are processed and help eliminate violation errors, said Shana Whitehead, the tollway's chief of business systems.

The tollway's customer service and violation processing system handles nearly US$1 billion in toll and violation revenue annually.

The new system will include the flexibility to update violation notice language, support future innovations like smartphone-based tolling and communicate with other tolling organisations.

The system is also needed for the tollway to continue its US$12.1 billion Move Illinois program to rebuild and expand, including the new toll road known as the Elgin-O'Hare Western Access, officials said.
Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • Moscow summit urges transit change
    June 11, 2019
    International ITS experts flocked to Russia for a new conference on the challenges of urban transit. Eugene Gerden reports from Moscow The Leaders in Urban Transportation Summit is a new international conference organised by the Moscow Department of Transport and Road Infrastructure Development. Dedicated to the latest developments in the field of ITS in the city of Moscow, it took place in the Moskva-Citi Business Center in April – and the intention is to make it an annual event. Senior transport o
    Read More
  • The case for using toll revenues to fund Interstate improvements
    May 11, 2012
    High road toll increases threaten new regulation, but states should be free to use toll revenue for Interstate improvements. Bob Poole reports Large toll rate increases have been implemented recently by the Port Authority of New York and New Jersey, justified in part to help pay for its World Trade Center project. In response, a bill was introduced in Congress that would allow the Secretary of Transportation to regulate tolls on every bridge on the country’s Interstates and other federally aided highways. F
    Read More
  • Telent and Cisco to set up Greater Manchester One Network
    December 18, 2023
    Traffic control signals will benefit from faster and more resilient data connections
    Read More
  • Mexico and the US slow to adopt ETC interoperability
    April 12, 2013
    Splinteroperability is a word devised by Travis P. Dunn and Victor J. Michelet C. to encapsulate the lack of progress towards ETC harmonisation in the US and Mexico. Five thousand miles of tolled roads and bridges. Widespread implementation of electronic toll collection (ETC) systems. One dominant interoperable ETC service provider covering just over half the nation’s toll facilities. Numerous other ETC service providers offering alternative visions of interoperability. Years of customer requests for better
    Read More

Highlighted Content