Illinois to upgrade tollway systems

The Illinois State Toll Highway Authority board has approved a US$44 million contract with Chicago-based technology services company Accenture to build a new customer service and toll violation processing system. Scheduled to be in place by 2015, the system will improve how transactions from the tollway's 1.4 million daily drivers are processed and help eliminate violation errors, said Shana Whitehead, the tollway's chief of business systems. The tollway's customer service and violation processing system ha
July 1, 2013 Read time: 1 min
The Illinois State Toll Highway Authority board has approved a US$44 million contract with Chicago-based technology services company 1968 Accenture to build a new customer service and toll violation processing system.

Scheduled to be in place by 2015, the system will improve how transactions from the tollway's 1.4 million daily drivers are processed and help eliminate violation errors, said Shana Whitehead, the tollway's chief of business systems.

The tollway's customer service and violation processing system handles nearly US$1 billion in toll and violation revenue annually.

The new system will include the flexibility to update violation notice language, support future innovations like smartphone-based tolling and communicate with other tolling organisations.

The system is also needed for the tollway to continue its US$12.1 billion Move Illinois program to rebuild and expand, including the new toll road known as the Elgin-O'Hare Western Access, officials said.
Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • Smart parking key to sustainable urban mobility
    April 26, 2013
    Smart parking looks like a market poised to take off in the US. It could bring many benefits, not just for parking facility operators and their customers but also for society as a whole. Steven Bayless, senior director, telecommunications and telematics at ITS America, looks at some of the opportunities and challenges involved. Parking is an estimated $24-25 billion industry in the US and although highly fragmented, it is experiencing a growing trend towards consolidation and outsourcing of parking operatio
    Read More
  • NYC transit system five-year plan rejected
    October 10, 2014
    The five-member New York State Capital Program Review Board has vetoed the New York Metropolitan Transportation Authority’s 2015–2019 MTA Capital Plan which the MTA said would renew, enhance and expand the transportation network with a US$32 billion investment. The largest element of the program is safety and reliability projects worth US$22.2 billion to renew the MTA’s mass transit network. It also proposes investing US$4.3 billion in new technology, communications systems and railroad infrastructur
    Read More
  • Slow adoption of European VMS harmonisation
    January 31, 2012
    Alberto Arbaiza, ES4-Mare Nostrum Chair, Directorate General of Traffic, Spain and Antonio Lucas-Alba, ES4 Secretariat, INTRAS, University of Valencia, Spain write about progress towards variable message sign harmonisation in Europe . Particularly in Europe, national road administrations have been faster at generating and adopting new road signs than the standardisation process has been at generating them.
    Read More
  • Remote remedies help US authorities identify bridge deficiencies
    September 6, 2017
    Every day 185 million vehicles – cars, trucks, school buses, emergency response units - cross one or more of America’s 55,710 'structurally compromised' steel and concrete road bridges, the highest concentration of which are in Iowa (nearly 5,000), Pennsylvania and Oklahoma. Nearly 2,000 of these crossings are located on interstate highways, according to the American Road and Transportation Builders Association's recent analysis of the US Department of Transportation's 2016 National Bridge Inventory.
    Read More

Highlighted Content