Illinois to upgrade tollway systems

The Illinois State Toll Highway Authority board has approved a US$44 million contract with Chicago-based technology services company Accenture to build a new customer service and toll violation processing system. Scheduled to be in place by 2015, the system will improve how transactions from the tollway's 1.4 million daily drivers are processed and help eliminate violation errors, said Shana Whitehead, the tollway's chief of business systems. The tollway's customer service and violation processing system ha
July 1, 2013 Read time: 1 min
The Illinois State Toll Highway Authority board has approved a US$44 million contract with Chicago-based technology services company 1968 Accenture to build a new customer service and toll violation processing system.

Scheduled to be in place by 2015, the system will improve how transactions from the tollway's 1.4 million daily drivers are processed and help eliminate violation errors, said Shana Whitehead, the tollway's chief of business systems.

The tollway's customer service and violation processing system handles nearly US$1 billion in toll and violation revenue annually.

The new system will include the flexibility to update violation notice language, support future innovations like smartphone-based tolling and communicate with other tolling organisations.

The system is also needed for the tollway to continue its US$12.1 billion Move Illinois program to rebuild and expand, including the new toll road known as the Elgin-O'Hare Western Access, officials said.
Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • Highways Agency launches A14 consultation
    April 9, 2014
    As a result of the public consultation to consider route options for the A14 Cambridge to Huntingdon improvement scheme, the proposed scheme has been developed in more detail and plans to toll the road have been dropped. Changes that have been made in response to feedback from last year’s consultation include improvements to four junctions on the route and an updated local access road been proposed between two villages. The Highways Agency has now launched a ten-week consultation period, which forms par
    Read More
  • Florida SunTrax centre wins top IBTTA award
    September 16, 2020
    Florida's Turnpike Enterprise R&D facility has four toll sites for testing
    Read More
  • Connecticut Transit uses web feedback to improve user experience
    May 27, 2014
    Connecticut champions open government and open data to help fostertransparency, accountability and citizen engagement – and that includes transportation matters as Andrew Bardin Williams discovers. The last thing anyone wanted was to inconvenience or displace others - least of all people who lived and worked in the neighbourhood. Yet, workers in an office building in downtown New Haven, Conn., were tired of shuffling through hoards of people who kept sitting on the stoop to the building while waiting for th
    Read More
  • Upgrading Turkey's tolling system
    April 25, 2013
    A programme modernising road tolling equipment on Turkey’s national highway network has resulted in what is arguably Europe’s most advanced toll system, reports Jon Masters. Turkey has introduced a new system of technology for charging for use of its 2000km national highway network, heralded as the first full-scale use of passive RFID tags for electronic open road tolling in Europe. The new ‘Fast Passing System’ (HGS) is an upgrade of Turkey’s existing Automatic Passing System (OGS) technology, which uses
    Read More

Highlighted Content