Illinois to upgrade tollway systems

The Illinois State Toll Highway Authority board has approved a US$44 million contract with Chicago-based technology services company Accenture to build a new customer service and toll violation processing system. Scheduled to be in place by 2015, the system will improve how transactions from the tollway's 1.4 million daily drivers are processed and help eliminate violation errors, said Shana Whitehead, the tollway's chief of business systems. The tollway's customer service and violation processing system ha
July 1, 2013 Read time: 1 min
The Illinois State Toll Highway Authority board has approved a US$44 million contract with Chicago-based technology services company 1968 Accenture to build a new customer service and toll violation processing system.

Scheduled to be in place by 2015, the system will improve how transactions from the tollway's 1.4 million daily drivers are processed and help eliminate violation errors, said Shana Whitehead, the tollway's chief of business systems.

The tollway's customer service and violation processing system handles nearly US$1 billion in toll and violation revenue annually.

The new system will include the flexibility to update violation notice language, support future innovations like smartphone-based tolling and communicate with other tolling organisations.

The system is also needed for the tollway to continue its US$12.1 billion Move Illinois program to rebuild and expand, including the new toll road known as the Elgin-O'Hare Western Access, officials said.
Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • ITS America applauds passing of FAST Act
    December 7, 2015
    The US House of Representatives has approved the Fixing America’s Surface Transportation (FAST) Act, five-year legislation to improve America’s roads, bridges, public transit, and rail transportation systems and reform federal surface transportation programs. Among the FAST Act provisions are: US$100 million per year for intelligent transportation systems (ITS) research; Creation of a new US$60 million per year Advanced Transportation and Congestion Management Technologies Deployment Program designed to
    Read More
  • US braces itself for congestion pain
    February 6, 2020
    Mary Scott Nabers, author of Inside the Infrastructure Revolution: A Roadmap for Building America, looks at how different US states are embracing the need for public transport investment
    Read More
  • Ending tolling on Texas roads ‘would come at a high price’
    September 12, 2016
    Eliminating tolls on state highways throughout Texas would be prohibitively expensive, state legislators who are considering such a plan have learned, says the National Council for Public-Private Partnerships. Texas Department of Transportation (TxDOT) undertook research how much it would take to eliminate the highways for which it is responsible. It estimates the price of removing tolls on those highways would be at least US$24.2 billion and would increase over time, TxDOT executive director James Bass
    Read More
  • Transcore challenges perceptions, targets broader markets
    December 13, 2012
    In August this year, Tracy Marks took over the presidency of TransCore, succeeding John Simler, who has moved on to other roles within parent company Roper Industries. A 19-year veteran of the company, Marks describes himself as having been groomed for the job. Previously responsible for TransCore’s Southern region in the US, he also took on a series of roles, including the top job at United Toll Systems, as part of moves which were carefully choreographed to prepare him for where he is now. The appointmen
    Read More

Highlighted Content