Illinois to upgrade tollway systems

The Illinois State Toll Highway Authority board has approved a US$44 million contract with Chicago-based technology services company Accenture to build a new customer service and toll violation processing system. Scheduled to be in place by 2015, the system will improve how transactions from the tollway's 1.4 million daily drivers are processed and help eliminate violation errors, said Shana Whitehead, the tollway's chief of business systems. The tollway's customer service and violation processing system ha
July 1, 2013 Read time: 1 min
The Illinois State Toll Highway Authority board has approved a US$44 million contract with Chicago-based technology services company 1968 Accenture to build a new customer service and toll violation processing system.

Scheduled to be in place by 2015, the system will improve how transactions from the tollway's 1.4 million daily drivers are processed and help eliminate violation errors, said Shana Whitehead, the tollway's chief of business systems.

The tollway's customer service and violation processing system handles nearly US$1 billion in toll and violation revenue annually.

The new system will include the flexibility to update violation notice language, support future innovations like smartphone-based tolling and communicate with other tolling organisations.

The system is also needed for the tollway to continue its US$12.1 billion Move Illinois program to rebuild and expand, including the new toll road known as the Elgin-O'Hare Western Access, officials said.
Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • US ITS systems approach critical decision time
    February 6, 2012
    Connie Sorrell, chair of the ITS America Annual Meeting and Exposition, explains why ITS in America is approaching a critical crossroads
    Read More
  • US ITS systems approach critical decision time
    February 3, 2012
    Connie Sorrell, chair of the ITS America Annual Meeting and Exposition, explains why ITS in America is approaching a critical crossroads. Connie Sorrell, as Chief of Systems Operations for the Virginia Department of Transportation, doesn't normally speak in hyperbole, but she can't help but be enthusiastic about this year's ITS America's annual meeting in the nation's capitol, 1-3 June, 2009. Certainly, as Chair of the 2009 ITS America Annual Meeting and Exposition, like everyone who has performed this impo
    Read More
  • Qatar invests $70 billion to pave the way to world beating transportation
    July 26, 2013
    Eng. Zeina Nazer looks at what Qatar’s recently-announced investment in transport infrastructure will mean on the ground. Qatar is experiencing a rapid economic and industrial growth. This growth is characterised by a rapid population increase and by the urgent need towards the development of both infrastructure projects and major transport projects. In order to handle this rate of development within Qatar, Public Works Authority (Ashghal) is developing a fully-integrated multimodal transportation system in
    Read More
  • Emovis goes back to Rhode Island
    August 31, 2022
    Back-office deal with Ritba includes system upgrades and invoice processing capability
    Read More

Highlighted Content