Illinois to upgrade tollway systems

The Illinois State Toll Highway Authority board has approved a US$44 million contract with Chicago-based technology services company Accenture to build a new customer service and toll violation processing system. Scheduled to be in place by 2015, the system will improve how transactions from the tollway's 1.4 million daily drivers are processed and help eliminate violation errors, said Shana Whitehead, the tollway's chief of business systems. The tollway's customer service and violation processing system ha
July 1, 2013 Read time: 1 min
The Illinois State Toll Highway Authority board has approved a US$44 million contract with Chicago-based technology services company 1968 Accenture to build a new customer service and toll violation processing system.

Scheduled to be in place by 2015, the system will improve how transactions from the tollway's 1.4 million daily drivers are processed and help eliminate violation errors, said Shana Whitehead, the tollway's chief of business systems.

The tollway's customer service and violation processing system handles nearly US$1 billion in toll and violation revenue annually.

The new system will include the flexibility to update violation notice language, support future innovations like smartphone-based tolling and communicate with other tolling organisations.

The system is also needed for the tollway to continue its US$12.1 billion Move Illinois program to rebuild and expand, including the new toll road known as the Elgin-O'Hare Western Access, officials said.
Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • The delicate issue of pursuing toll evaders
    May 6, 2015
    Toll evaders create major problems for tolling companies – of which lost revenue is only one. Open road tolling maximises roadway capacity but non-payers create enforcement problems Toll road operators are increasingly employing open road or free-flow electronic tolling to minimise travel times.
    Read More
  • Latest ITS technology upgrades India's toll systems
    November 13, 2012
    An ambitious programme of new and upgraded interoperable toll systems has been launched in India, featuring far-reaching technology developments. David Crawford reports. In April this year, Indian Union Minister for Road Transport & Highways CP Joshi inaugurated a new era of electronic toll collection (ETC) in India when he unveiled the country’s first RFID-based tolling installation. This was at a recently-completed plaza at Chandimandir, near the city of Panchkula in the northern state of Haryana. The sys
    Read More
  • US ushers in reforms with new transportation bill
    November 9, 2012
    On behalf of ITS America, Paul Feenstra maps out implications and opportunities for the ITS industry. A critical milestone was reached last month when the US Congress passed, and President Obama signed, legislation reauthorising the nation’s surface transportation programmes, breaking a nearly three-year log-jam which had stymied critical transportation reforms and delayed much-needed infrastructure projects. The law, numbered P.L. 112-141 but known as MAP-21 (Moving Ahead for Progress in the 21st Century),
    Read More
  • The case for tolling the Interstates
    April 20, 2012
    Speaking at an event organised by the IBTTA last week to an audience of federal and state transportation officials, policy experts, financial analysts, and representatives from engineering firms, technology companies, and transportation facility operators, Ed Regan of Wilbur Smith Associates articulated a clear case for giving states flexibility to toll existing interstate highways.
    Read More

Highlighted Content