Illinois to upgrade tollway systems

The Illinois State Toll Highway Authority board has approved a US$44 million contract with Chicago-based technology services company Accenture to build a new customer service and toll violation processing system. Scheduled to be in place by 2015, the system will improve how transactions from the tollway's 1.4 million daily drivers are processed and help eliminate violation errors, said Shana Whitehead, the tollway's chief of business systems. The tollway's customer service and violation processing system ha
July 1, 2013 Read time: 1 min
The Illinois State Toll Highway Authority board has approved a US$44 million contract with Chicago-based technology services company 1968 Accenture to build a new customer service and toll violation processing system.

Scheduled to be in place by 2015, the system will improve how transactions from the tollway's 1.4 million daily drivers are processed and help eliminate violation errors, said Shana Whitehead, the tollway's chief of business systems.

The tollway's customer service and violation processing system handles nearly US$1 billion in toll and violation revenue annually.

The new system will include the flexibility to update violation notice language, support future innovations like smartphone-based tolling and communicate with other tolling organisations.

The system is also needed for the tollway to continue its US$12.1 billion Move Illinois program to rebuild and expand, including the new toll road known as the Elgin-O'Hare Western Access, officials said.
Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • Reauthorization 2012: the facts laid bare
    September 12, 2012
    A reauthorization bill for transportation came into law in July 2012, rubber stamping federal funding increases through the 2014 financial year, among other things. The new bill presents the good, the bad and the ugly of transportation infrastructure in the US, writes Pat Jones On June 29 this year, the US House of Representatives and Senate both approved the conference report on the ‘Moving Ahead for Progress in the 21st Century Act’ or MAP-21. President Obama signed this legislation into law on July 6.
    Read More
  • Investment and innovation the future of ITS
    January 31, 2012
    Cisco's Paul Brubaker, former administrator of the US Department of Transportation's (USDOT's) Research and Innovative Technology Administration (RITA), takes a look at how the ITS sector is starting to attract the attention of major corporations and what this will mean for intelligent transportation in the coming years
    Read More
  • FHWA formula aims to bridge funding gap
    January 20, 2022
    IBTTA welcomes FHWA's $26.5bn for bridges - and announces its executive officers for 2022
    Read More
  • US updates ITS strategy for Connected Vehicle deployment
    March 16, 2015
    Jon Masters looks at the USDOT’s new ITS Strategic Plan for the next five years. Emphasis and direction for the next five years of Government led ITS research in the United States has been framed within a new ITS Strategic Plan. The US Department for Transportation’s (USDOT) ITS Joint Program Office (JPO) published the report at the tail end of 2014 after concluding a two-year ITS industry consultation process. The Plan identifies a vision to transform the way society moves and the ITS JPO’s aim of advancin
    Read More

Highlighted Content