Illinois to upgrade tollway systems

The Illinois State Toll Highway Authority board has approved a US$44 million contract with Chicago-based technology services company Accenture to build a new customer service and toll violation processing system. Scheduled to be in place by 2015, the system will improve how transactions from the tollway's 1.4 million daily drivers are processed and help eliminate violation errors, said Shana Whitehead, the tollway's chief of business systems. The tollway's customer service and violation processing system ha
July 1, 2013 Read time: 1 min
The Illinois State Toll Highway Authority board has approved a US$44 million contract with Chicago-based technology services company 1968 Accenture to build a new customer service and toll violation processing system.

Scheduled to be in place by 2015, the system will improve how transactions from the tollway's 1.4 million daily drivers are processed and help eliminate violation errors, said Shana Whitehead, the tollway's chief of business systems.

The tollway's customer service and violation processing system handles nearly US$1 billion in toll and violation revenue annually.

The new system will include the flexibility to update violation notice language, support future innovations like smartphone-based tolling and communicate with other tolling organisations.

The system is also needed for the tollway to continue its US$12.1 billion Move Illinois program to rebuild and expand, including the new toll road known as the Elgin-O'Hare Western Access, officials said.
Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • New York to pilot cordon-based congestion charging
    March 16, 2012
    From 2009, if all goes to plan, New York will run a three-year cordon-based congestion charging pilot - the first in the US. Upon accession, US Secretary of Transportation Mary Peters signalled her intention to continue her predecessor Norman Mineta's initiative to specifically target road congestion. And, with initiatives such as the US Department of Transportation's (USDOT's) Urban Partnership Program actively promoting tolling as a part of a compound solution to the problem, the way was opened for the co
    Read More
  • Conduent to upgrade Ohio toll system
    July 23, 2020
    Equipment improvements along 216 lanes include toll collector-operated plazas
    Read More
  • US budget proposals seek recognise ITS benefits
    April 30, 2015
    President Obama’s latest budget brings some good news for the transportation and ITS sectors. President Obama’s proposed 2016 budget could see more progress on many of America’s ingrained transportation problems than has been achieved in some time and includes a six-year $478 billion surface transportation reauthorisation. That is, of course, provided it clears all of the administrative hurdles to become law.
    Read More
  • Kapsch offers EETS–compliant Tolling Services
    June 7, 2017
    Kapsch’s Bernd Eberstaller explains how the company’s new Tolling Services will help expand the number and capabilities of EETS services providers. By 2017, the European Electronic Tolling Service (EETS) should have been in operation for several years but it still remains some way away and with several significant hurdles still to be addressed. The concept behind EETS is simple enough: road users should be able to drive across Europe using only a single transponder to pay for all tolls, with the account-han
    Read More

Highlighted Content