Illinois to upgrade tollway systems

The Illinois State Toll Highway Authority board has approved a US$44 million contract with Chicago-based technology services company Accenture to build a new customer service and toll violation processing system. Scheduled to be in place by 2015, the system will improve how transactions from the tollway's 1.4 million daily drivers are processed and help eliminate violation errors, said Shana Whitehead, the tollway's chief of business systems. The tollway's customer service and violation processing system ha
July 1, 2013 Read time: 1 min
The Illinois State Toll Highway Authority board has approved a US$44 million contract with Chicago-based technology services company 1968 Accenture to build a new customer service and toll violation processing system.

Scheduled to be in place by 2015, the system will improve how transactions from the tollway's 1.4 million daily drivers are processed and help eliminate violation errors, said Shana Whitehead, the tollway's chief of business systems.

The tollway's customer service and violation processing system handles nearly US$1 billion in toll and violation revenue annually.

The new system will include the flexibility to update violation notice language, support future innovations like smartphone-based tolling and communicate with other tolling organisations.

The system is also needed for the tollway to continue its US$12.1 billion Move Illinois program to rebuild and expand, including the new toll road known as the Elgin-O'Hare Western Access, officials said.
Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • Kapsch turns spotlight on EcoTrafiX
    September 13, 2016
    Kapsch will use the ITS World Congress Melbourne to highlight systems and technologies to support current needs but with an eye on the future and the overall Smart Mobility concept. The company will be featuring the EcoTrafiX (ETX) suite of products that has been developed to accommodate the individual agency's transportation needs
    Read More
  • Virginia presses ahead with tunnels upgrade despite tolls challenge
    July 30, 2013
    David Crawford reviews current developments and legal/financial issues facing tunnel management in Virginia. This autumn the Virginia Department of Transportation (VDOT) in the US will defend its plan to introduce tolling on the Elizabeth River tunnels linking the cities of Norfolk and Portsmouth in the State’s Hampton Roads area. The tolling, which is due to start from February 2014, will be examined by the State’s Supreme Court later this year. The anticipated toll income, along with loans and bonds, is
    Read More
  • Tolling is still stuck on the sidelines says ASECAP speaker
    August 19, 2015
    Geoff Hadwick attended ASECAP’s 2015 Study Days meeting in Lisbon and found a frustrated European tolling sector undertaking some soul searching. The international road tolling industry its failing to make it case and the sector is losing out to a range of other socio-political lobby groups according to International Bridge, Tunnel and Turnpike Association (IBTTA) chief executive Pat Jones. Speaking at the recent 2015 ASECAP Study Days conference in Lisbon, Jones issued a stark warning: “Tolling is still o
    Read More
  • New system expedites border crossings
    October 28, 2016
    Enforcing border controls can create long queues for travellers, David Crawford looks at potential solutions. Long delays at border crossings in both North America and Europe have sparked the development of new queue visualisation and management technologies that are cutting hours, even days, off international passenger and freight journeys. At the westernmost end of the 2,019km (1,250 mile) Mexico–US frontier, two parallel crossings between Tijuana, in the former country, and the border city of San Diego,
    Read More

Highlighted Content