Eastlink switches over to SICE tolling back office system

One of Australia’s largest tollways, EastLink, has successfully switched over to a new tolling back office system and customer website, provided by intelligent transport systems provider SICE.
June 13, 2017 Read time: 1 min

One of Australia’s largest tollways, EastLink, has successfully switched over to a new tolling back office system and customer website, provided by intelligent transport systems provider 6770 SICE.

EastLink (M3) is the 39km freeway in Melbourne's east connecting the Eastern, Monash, Frankston and Peninsula Link freeways.

The new tolling back office system is a tailored version of SICE’s billing and invoicing system (BIS) and, since going live, has been processing the tolls and payments for the 250,000 vehicle trips and 1.2 million fully electronic toll point transactions made daily.

The new system provides the functionality of the previous system, including Australia-wide interoperability of tolling tags and tollways. It also operates with more real-time functionality and adds numerous functional improvements specified by EastLink to assist customer service officers and customers.

The change-over to the new SICE system was completed over just one weekend and included the migration of historical data for 560,000 customer accounts, 2.8 million casual user accounts, 3.4 million Australian DSRC tolling tags, 18 million Australian vehicles and 32 million trips.

Charging, Tolling & RUC

Related Content

  • August 21, 2015
    Former Redflex CEO pleads guilty to corruption in Chicago’s red-light camera contracts
    The former chief executive officer of Chicago’s first red-light camera vendor has pleaded guilty to a federal bribery charge. As the CEO of Redflex Traffic Systems, Karen Finley funnelled cash and other personal financial benefits to City of Chicago official John Bills and his friend Martin O’Malley, knowing that the payments would help persuade the city to award red-light camera contracts to Redflex, according to a plea agreement. The benefits included golf trips, hotels and meals, as well as hiring th
    Read More
  • May 11, 2017
    Pricing practise for HOT lane operation
    Timothy Compston weighs up the critical elements that keep the wheels of dynamic pricing schemes turning in today's high-occupancy toll (HOT) lanes. In the drive towards smarter tolling it is perhaps not surprising that sophisticated pricing algorithms are being rolled out to better reflect supply and demand on the roadway. This is the case with high-occupancy toll (HOT) lanes which a growing number of DoTs are seeing as a way of smoothing the operation of their existing, and planned, freeway infrastructure
    Read More
  • August 15, 2019
    IBTTA: tolling embraces future of mobility
    The future of mobility is a complex and changing topic. The IBTTA’s Bill Cramer finds the tolling industry is asking new questions – and finding some surprising new answers
    Read More
  • June 24, 2016
    Tampa toll authority awards back office contract
    The Tampa Hillsborough Expressway Authority (THEA) has awarded ETAN Industries a contract to provide back-office support for its toll-account operations. Under the three-year contract, ETAN will assume account management responsibilities for THEA's unpaid toll by plate accounts including customer service, notification, dispute resolution and payment processing. Dallas-based ETAN will open a call centre in Tampa and provide staff for satellite customer service locations in the community. In support of THE
    Read More

Highlighted Content