Eastlink switches over to SICE tolling back office system

One of Australia’s largest tollways, EastLink, has successfully switched over to a new tolling back office system and customer website, provided by intelligent transport systems provider SICE.
June 13, 2017 Read time: 1 min

One of Australia’s largest tollways, EastLink, has successfully switched over to a new tolling back office system and customer website, provided by intelligent transport systems provider 6770 SICE.

EastLink (M3) is the 39km freeway in Melbourne's east connecting the Eastern, Monash, Frankston and Peninsula Link freeways.

The new tolling back office system is a tailored version of SICE’s billing and invoicing system (BIS) and, since going live, has been processing the tolls and payments for the 250,000 vehicle trips and 1.2 million fully electronic toll point transactions made daily.

The new system provides the functionality of the previous system, including Australia-wide interoperability of tolling tags and tollways. It also operates with more real-time functionality and adds numerous functional improvements specified by EastLink to assist customer service officers and customers.

The change-over to the new SICE system was completed over just one weekend and included the migration of historical data for 560,000 customer accounts, 2.8 million casual user accounts, 3.4 million Australian DSRC tolling tags, 18 million Australian vehicles and 32 million trips.

Charging, Tolling & RUC

Related Content

  • September 11, 2017
    Eastlink launches self-driving survey, Australia
    Toll route operator Eastlink, with support from Australian Road Research Board, has launched the first of an annual Victorian self-driving vehicle survey for Victorian motorists’ attitudes to and perceptions of self-driving vehicles, to be completed 8 October 2017. The first major survey is aimed at motorists, irrespective of whether they use Eastlink and will be repeated annually to track changes into the future
    Read More
  • September 16, 2024
    Q-Free releases Intrada Operational Back Office
    Flexible tools and plug-and-play modules will reduce costs, company says
    Read More
  • January 31, 2012
    Wrong Way Detection System prevents accidents, improves safety
    In 2006, within a span of four months, two incidents of drivers entering the 16km-long Westpark Tollway in Houston, Texas resulted in horrific accidents that caused a number of fatalities. As a result, Harris County Toll Road Authority (HCTRA) began investigating technologies that could help detect vehicles entering the tollway in the wrong direction.
    Read More
  • October 18, 2013
    Spot speed deterrent proved to be transient
    As research and trials show the benefits of average speed enforcement - David Crawford reviews developments on two continents. August 2013 saw the switch on of the Australian State of Victoria’s latest combined point-to-point (P2P) average speed enforcement (ASE) and spot camera control system. Installed on the 27km Peninsula Link to the south-east of Melbourne, the system uses high-resolution automatic number plate recognition (ANPR) cameras and optical character recognition (OCR) technology developed b
    Read More

Highlighted Content