Eastlink switches over to SICE tolling back office system

One of Australia’s largest tollways, EastLink, has successfully switched over to a new tolling back office system and customer website, provided by intelligent transport systems provider SICE.
June 13, 2017 Read time: 1 min

One of Australia’s largest tollways, EastLink, has successfully switched over to a new tolling back office system and customer website, provided by intelligent transport systems provider 6770 SICE.

EastLink (M3) is the 39km freeway in Melbourne's east connecting the Eastern, Monash, Frankston and Peninsula Link freeways.

The new tolling back office system is a tailored version of SICE’s billing and invoicing system (BIS) and, since going live, has been processing the tolls and payments for the 250,000 vehicle trips and 1.2 million fully electronic toll point transactions made daily.

The new system provides the functionality of the previous system, including Australia-wide interoperability of tolling tags and tollways. It also operates with more real-time functionality and adds numerous functional improvements specified by EastLink to assist customer service officers and customers.

The change-over to the new SICE system was completed over just one weekend and included the migration of historical data for 560,000 customer accounts, 2.8 million casual user accounts, 3.4 million Australian DSRC tolling tags, 18 million Australian vehicles and 32 million trips.

Charging, Tolling & RUC

Related Content

  • January 30, 2012
    Investigating charging methods for open road tolling
    Toll system suppliers are considering service structures and technologies needed to address issues of social exclusion in open road tolling. Jason Barnes asked Telvent's Pat McGowan to explain moves to address the needs of all toll customers
    Read More
  • December 16, 2013
    European ideal poses local problems for toll companies
    Being the first organisation attempting to implement an interoperable system poses challenges and increases risk that must be managed to realise the benefits. The European Electronic Toll Service (EETS) legislation aims to avoid the problems experienced in the USA and provide road users with seamless travel across the EU but it can pose big problems for some toll operators. Take, for instance, the case of the Humber Bridge in the UK. Its case was highlighted at the recent ITS World Congress by Tim Gammons,
    Read More
  • April 9, 2014
    Global toll revenues $8.5bn while technology ‘battles’ continue
    ABI Research’s Dominique Bonte talks to Jason Barnes about trends in tolling and how a wider appreciation of technology options is sorely needed. Global Electronic Toll Collection (ETC) solution revenues will grow to $8.5bn by 2018, with ETC becoming a main source of funding for both Intelligent Transport Systems (ITS) and Vehicle-to-X (V2X) cooperative infrastructures, according to a new report from ABI Research (Chart 1). But, says the report’s author, ABI Research vice president and practice director Dom
    Read More
  • December 2, 2022
    ITS Australia Global Summit 2023: super-sized
    Four-day Global Summit will be held on 28-31 August, 2023 in Melbourne: accelerating smarter, safer, sustainable transport is focus of next year's expanded event for whole ITS community
    Read More

Highlighted Content