Eastlink switches over to SICE tolling back office system

One of Australia’s largest tollways, EastLink, has successfully switched over to a new tolling back office system and customer website, provided by intelligent transport systems provider SICE. EastLink (M3) is the 39km freeway in Melbourne's east connecting the Eastern, Monash, Frankston and Peninsula Link freeways. The new tolling back office system is a tailored version of SICE’s billing and invoicing system (BIS) and, since going live, has been processing the tolls and payments for the 250,000 vehicle tr
June 14, 2017 Read time: 2 mins
One of Australia’s largest tollways, EastLink, has successfully switched over to a new tolling back office system and customer website, provided by intelligent transport systems provider 6770 SICE.


EastLink (M3) is the 39km freeway in Melbourne's east connecting the Eastern, Monash, Frankston and Peninsula Link freeways.

The new tolling back office system is a tailored version of SICE’s billing and invoicing system (BIS) and, since going live, has been processing the tolls and payments for the 250,000 vehicle trips and 1.2 million fully electronic toll point transactions made daily.

The new system provides the functionality of the previous system, including Australia-wide interoperability of tolling tags and tollways. It also operates with more real-time functionality and adds numerous functional improvements specified by EastLink to assist customer service officers and customers.

The change-over to the new SICE system was completed over just one weekend and included the migration of historical data for 560,000 customer accounts, 2.8 million casual user accounts, 3.4 million Australian DSRC tolling tags, 18 million Australian vehicles and 32 million trips.

Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • Victorian Government to fund second river crossing
    April 18, 2016
    The Victorian Government in Australia is to provide the full funding for the Western Distributor Project, a second river crossing which includes the Monash Freeway Upgrade and upgrades to Webb Dock, after the Federal Government rejected a request for a contribution to the funding. Construction of the US$4.2 billion (AU$5.5 billion) Western Distributor will start in 2017, local motorists paying for the rest of it with tolls extended until 2045. The Government and Transurban in Australia have now signed
    Read More
  • Jenoptik uses sensor fusion to avoid monitoring confusion
    January 26, 2018
    Jenoptik’s Uwe Urban looks at the advantages of ‘sensor fusion’ for the ITS sector. When considering the ideal sensing and monitoring system to enable the ITS sector to deliver improvements in mobility and road safety, for general policing security and border protection, we have to think beyond radar-base systems or laser scanners. What is needed today are solutions for detecting and tracking vehicles while recording evidence to deacide if any action is necessary. There is no sole sensor capable of
    Read More
  • IntelliDrive and HOT lanes - the next generation?
    January 30, 2012
    Janet Banner, Metropolitan Transportation Commission, and Christopher Hill, Mixon Hill, Inc., outline efforts to explore the use of IntelliDrive technologies in HOT lane applications. On 21 October last year more than 100 transportation professionals came together for a workshop, either in person or via a webinar, to discuss the potential role of IntelliDriveSM technologies in enhancing the operations of High-Occupancy Toll (HOT) lanes. The discussions focused on a White Paper, commissioned by the Metropoli
    Read More
  • Welcome to Digital, Free Flow Tolling
    April 17, 2024
    Emovis’ work in the Netherlands demonstrates many benefits of free flow tolling as Benoît Rossi, director of business development at Emovis, an Abertis-owned entity, highlights
    Read More

Highlighted Content