Eastlink switches over to SICE tolling back office system

One of Australia’s largest tollways, EastLink, has successfully switched over to a new tolling back office system and customer website, provided by intelligent transport systems provider SICE. EastLink (M3) is the 39km freeway in Melbourne's east connecting the Eastern, Monash, Frankston and Peninsula Link freeways. The new tolling back office system is a tailored version of SICE’s billing and invoicing system (BIS) and, since going live, has been processing the tolls and payments for the 250,000 vehicle tr
June 14, 2017 Read time: 2 mins
One of Australia’s largest tollways, EastLink, has successfully switched over to a new tolling back office system and customer website, provided by intelligent transport systems provider 6770 SICE.


EastLink (M3) is the 39km freeway in Melbourne's east connecting the Eastern, Monash, Frankston and Peninsula Link freeways.

The new tolling back office system is a tailored version of SICE’s billing and invoicing system (BIS) and, since going live, has been processing the tolls and payments for the 250,000 vehicle trips and 1.2 million fully electronic toll point transactions made daily.

The new system provides the functionality of the previous system, including Australia-wide interoperability of tolling tags and tollways. It also operates with more real-time functionality and adds numerous functional improvements specified by EastLink to assist customer service officers and customers.

The change-over to the new SICE system was completed over just one weekend and included the migration of historical data for 560,000 customer accounts, 2.8 million casual user accounts, 3.4 million Australian DSRC tolling tags, 18 million Australian vehicles and 32 million trips.

Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • National funding cuts cause fragmentation of US ITS market
    February 1, 2012
    Paul Everett, Research Director with IMS Research, looks at how ITS deployment varies across the US and what this means in terms of market potential for systems manufacturers and suppliers At the end of 2010, the US will have a total resident population of close to 310 million, rising to an estimated 439 million by 2050.
    Read More
  • ACP to bolster ETC's mobility portfolio
    August 13, 2020
    Private equity firm says acquisition will help move tolling specialist into MaaS
    Read More
  • NFC payment rollout in Australia
    March 13, 2012
    Australia’s largest bank, the Commonwealth Bank of Australia, is adding multiple mobile phone-based payment options to its range of mobile banking services.
    Read More
  • Emissions reductions targets to have major impact on transport
    October 28, 2015
    As bold moves aimed at reducing greenhouse gas emissions have been introduced in California, David Crawford looks at the ramifications for transportation. California Governor Jerry Brown’s recent dramatic raising of the bar on emissions reduction policy for the state has won him praise from Japan, Australia, Europe and the secretariat of the critical UN conference on climate change being held in Paris in November/December 2015. His April 2015 executive order aimed at bringing emissions to 40% below 1990 lev
    Read More

Highlighted Content