Eastlink switches over to SICE tolling back office system

One of Australia’s largest tollways, EastLink, has successfully switched over to a new tolling back office system and customer website, provided by intelligent transport systems provider SICE. EastLink (M3) is the 39km freeway in Melbourne's east connecting the Eastern, Monash, Frankston and Peninsula Link freeways. The new tolling back office system is a tailored version of SICE’s billing and invoicing system (BIS) and, since going live, has been processing the tolls and payments for the 250,000 vehicle tr
June 14, 2017 Read time: 2 mins
One of Australia’s largest tollways, EastLink, has successfully switched over to a new tolling back office system and customer website, provided by intelligent transport systems provider 6770 SICE.


EastLink (M3) is the 39km freeway in Melbourne's east connecting the Eastern, Monash, Frankston and Peninsula Link freeways.

The new tolling back office system is a tailored version of SICE’s billing and invoicing system (BIS) and, since going live, has been processing the tolls and payments for the 250,000 vehicle trips and 1.2 million fully electronic toll point transactions made daily.

The new system provides the functionality of the previous system, including Australia-wide interoperability of tolling tags and tollways. It also operates with more real-time functionality and adds numerous functional improvements specified by EastLink to assist customer service officers and customers.

The change-over to the new SICE system was completed over just one weekend and included the migration of historical data for 560,000 customer accounts, 2.8 million casual user accounts, 3.4 million Australian DSRC tolling tags, 18 million Australian vehicles and 32 million trips.

Charging, Tolling & RUC

Related Content

  • July 30, 2013
    Virginia presses ahead with tunnels upgrade despite tolls challenge
    David Crawford reviews current developments and legal/financial issues facing tunnel management in Virginia. This autumn the Virginia Department of Transportation (VDOT) in the US will defend its plan to introduce tolling on the Elizabeth River tunnels linking the cities of Norfolk and Portsmouth in the State’s Hampton Roads area. The tolling, which is due to start from February 2014, will be examined by the State’s Supreme Court later this year. The anticipated toll income, along with loans and bonds, is
    Read More
  • May 1, 2023
    Conduent launches real-time digital payment solutions
    Products could later expand payment options for transit, parking and traffic fines
    Read More
  • June 18, 2013
    Melbourne installs smart road technology
    Work is now underway on installing the latest electronic freeway management technology along Melbourne’s West Gate Freeway in Victoria, Australia, with the entire project to be completed by the middle of next year. Installation of the freeway management system along more of Melbourne’s road network will be fully integrated with the one already in use on the M1 east of Williamstown Road as well as that proposed for the M80 Ring Road, according to Victorian Roads (VicRoads) minister Terry Mulder. “Indeed, ou
    Read More
  • February 1, 2012
    Infrastructure funding and road user charging – debate continues
    Jack Opiola provides an overview of the ongoing debate over US infrastructure funding and the progress – or lack of it – towards vehicles miles travelled road user charging. The future funding of transportation and mobility infrastructure is attracting increased attention. There has been sharp debate in the US, where landmark reports from the National Surface Transportation Infrastructure Financing Commission and the National Surface Transportation Policy and Revenue Study Commission both stated that the cu
    Read More

Highlighted Content