Eastlink switches over to SICE tolling back office system

One of Australia’s largest tollways, EastLink, has successfully switched over to a new tolling back office system and customer website, provided by intelligent transport systems provider SICE.
June 13, 2017 Read time: 1 min

One of Australia’s largest tollways, EastLink, has successfully switched over to a new tolling back office system and customer website, provided by intelligent transport systems provider 6770 SICE.

EastLink (M3) is the 39km freeway in Melbourne's east connecting the Eastern, Monash, Frankston and Peninsula Link freeways.

The new tolling back office system is a tailored version of SICE’s billing and invoicing system (BIS) and, since going live, has been processing the tolls and payments for the 250,000 vehicle trips and 1.2 million fully electronic toll point transactions made daily.

The new system provides the functionality of the previous system, including Australia-wide interoperability of tolling tags and tollways. It also operates with more real-time functionality and adds numerous functional improvements specified by EastLink to assist customer service officers and customers.

The change-over to the new SICE system was completed over just one weekend and included the migration of historical data for 560,000 customer accounts, 2.8 million casual user accounts, 3.4 million Australian DSRC tolling tags, 18 million Australian vehicles and 32 million trips.

Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • Unicard achieves smart ticketing certification
    April 23, 2025
    Itso 2.1.5 includes media tailored for in-wallet digital ticketing for mass transit
    Read More
  • TransCore upgrades Delaware DMV customer service centre
    August 15, 2013
    Delaware is set to become the first US state to combine E-ZPass and Division of Motor Vehicles (DMV) call centre services when TransCore completes the upgrade and expansion of the DMV and E-ZPass customer service centres. After a competitive bid process, TransCore was awarded the US$30 million, three-year base term contract with multiple extension options and will install the system in parallel with the existing service centre operations while relocating to a new DMV facility. Project completion is expected
    Read More
  • Tattile has eyes on Buenos Aires
    May 9, 2024
    Tattile has provided its high-performance free-flow ANPR system consisting of Vega Smart 2HD camera and Axle Counter cameras - powered by artificial intelligence - to the capital of Argentina. David Arminas reports
    Read More
  • IBTTA explains INVEST in America Act 2021
    June 23, 2021
    Mark Muriello, IBTTA director of policy & government affairs, outlines some of the key tolling points of the US House Transportation & Infrastructure Committee’s INVEST in America Act 2021
    Read More

Highlighted Content