Dubai’s tolling call centre operations wins Smart Government Award

TransCore’s customer service centre operations of Dubai’s Salik Toll System took top honours for the country’s Roads & Transport Authority (RTA) at the recent Number One Government Expo. RTA was presented with the 2015 Hamdan bin Mohammed Award for Smart Government for Best Service Centre. Processing more than 1.7 million transactions each day, the Salik Call Centre competed with 28 other Dubai Government call centres. The award involved rigorous selection criteria that included 150 pages of scoring.
January 20, 2016 Read time: 2 mins
139 TransCore’s customer service centre operations of Dubai’s Salik Toll System took top honours for the country’s Roads & Transport Authority (RTA) at the recent Number One Government Expo. RTA was presented with the 2015 Hamdan bin Mohammed Award for Smart Government for Best Service Centre.

Processing more than 1.7 million transactions each day, the Salik Call Centre competed with 28 other Dubai Government call centres. The award involved rigorous selection criteria that included 150 pages of scoring.

To best meet customer needs, TransCore established and operates several bilingual customer service centres and violation processing centres throughout Dubai. Customers can manage toll accounts online or visit any of the payment kiosks or full-service customer service centres throughout the area.

“The Roads & Transport Authority has long understood that technology is only as good as the service it provides,” said Karim Rizkallah, managing director, TransCore Middle East. “So, it comes as no surprise to us that they would be recognized for operating the number one call centre in Dubai. We are honoured to be their partner in providing such award-winning tolling customer service,” he said.

TransCore designed the original Salik Toll System in 2006. It includes the world’s widest open road tolling zone spanning seven lanes in either direction. TransCore has since expanded the toll system, which was awarded the 3804 International Bridge, Tunnel and Turnpike Association (IBTTA), the Toll Excellence Award in Technology in 2014.

The Salik Call Centre has won critical acclaim since its opening. Middle East enterprise Insights named it the Best New Call Centre in 2008, and has bestowed honours in subsequent years. In 2009, the Centre was honoured internationally with the IBTTA Toll Excellence Award in Customer Service.
Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • Potholes and road safety a bigger priority for future government, says survey
    April 10, 2015
    The next government must make road safety a top priority, with more than 50 per cent of motorists believing the current administration had not made the issue enough of a concern, according to a survey conducted by the Institute of Advanced Motorists (IAM). A total of 2,156 people took part in the IAM survey throughout March 2015. The number one gripe amongst those who answered the poll said reducing the number of potholes should be the government’s number one action point, with 70 per cent of respondents
    Read More
  • MG Squared nets a world cup winner
    March 29, 2022
    The 2022 FIFA World Cup tournament, taking place in Qatar from 21 November to 18 December, has already produced a winner, as visitors to the MG Squared stand here at Intertraffic will see.
    Read More
  • Fleet management systems to reach 7.1 million in Europe by 2018
    October 15, 2014
    According to a new research report from analyst firm Berg Insight, the number of active fleet management systems deployed in commercial vehicle fleets in Europe was 3.65 million in quarter 4 2013. Growing at a compound annual growth rate (CAGR) of 14.2 per cent, this number is expected to reach 7.10 million by 2018. A group of international aftermarket solution providers has emerged as leaders in the European fleet management market. Masternaut reported an active installed base of close to 350,000 units
    Read More
  • Kapsch TrafficCom tops ABI Research’s competitive assessment
    January 23, 2013
    ABI Research’s Intelligent Transportation Systems vendor Competitive Assessment analysed fifteen leading intelligent transportation systems vendors against six “innovation” and seven “implementation” criteria in addition to a market share analysis. The analysis ranks Kapsch TraffiCom first, saying it performed strongly across hardware, software, and solutions and excelling in toll collect and road use charging, traffic data, monitoring, and management, road and vehicle safety systems, and hardware. In secon
    Read More

Highlighted Content