Dubai RTA extends TransCore contract on Salik Toll System

The Roads and Transport Authority of Dubai (RTA) has extended its contract with TransCore until 2021 to provide customer service operations and maintenance services on the Salik Toll System. TransCore will also provide system upgrades and enhancements, including software updates, servers, increased network and storage capacity, and new roadside equipment. In line with the Authority’s smart government and customer happiness initiatives, TransCore recently developed a new customer application to increase
February 22, 2017 Read time: 1 min
The Roads and Transport Authority of Dubai (RTA) has extended its contract with 139 TransCore until 2021 to provide customer service operations and maintenance services on the Salik Toll System. TransCore will also provide system upgrades and enhancements, including software updates, servers, increased network and storage capacity, and new roadside equipment.

In line with the Authority’s smart government and customer happiness initiatives, TransCore recently developed a new customer application to increase the level of self-service capabilities, created an online toll tag sales portal and upgraded the Salik website.

As part of the Salik Toll System project, TransCore also developed a back office software solution, offering customer service account management, revenue collection, and violation processing. The system currently processes over 500 million transactions each year.
Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • Indra wins back office systems contract for three Texas highways
    June 22, 2012
    Tex Toll Services, a subsidiary of Cintra in the USA, which is in turn a branch of Ferrovial, has awarded Spain-headquartered Indra a US$14.9 million contract to implement electronic toll back office systems on the SH-130, LBJ Express and North Tarrant Express highways, in Texas. Besides the development, implementation and maintenance of the electronic toll systems back office on the three highways, the contract also includes the setting up of two high-availability data processing centres, one in Austin and
    Read More
  • Major Middle East ticketing contract for Indra
    January 13, 2015
    Indra is to implement its contactless ticketing systems, access control and cell phone payment solutions for the new public transportation system currently under construction in Riyadh, the capital of Saudi Arabia. The US$314 million contract was awarded by ArRiyadh Development Authority (ADA), the company responsible for modernising Riyadh's infrastructures and also includes maintenance and technological assistance for ten years. Indra will develop an advanced pricing management system for the city's
    Read More
  • Q-Free extends Georgia traffic contract 
    April 21, 2021
    Central traffic signal management system statewide will be upgraded to Kinetic Signals
    Read More
  • Mobility pricing offers new tools for managing mobility
    November 23, 2017
    Mobility pricing is the best way of sustaining and enhancing mobility, argues Moving Forward Consulting’s Josef Czako. Mobility pricing (MP) is effectively the culmination of the ‘user pays’ principle and has been referred to in many policy discussions about electronic toll collection, road user charging (RUC), and pricing. MP not only reflects the ‘use more, pay more’ nature of RUC, it also takes account of the external cost of journeys including pollution, noise, the cost of congestion and accidents.
    Read More

Highlighted Content