Dubai RTA extends TransCore contract on Salik Toll System

The Roads and Transport Authority of Dubai (RTA) has extended its contract with TransCore until 2021 to provide customer service operations and maintenance services on the Salik Toll System. TransCore will also provide system upgrades and enhancements, including software updates, servers, increased network and storage capacity, and new roadside equipment. In line with the Authority’s smart government and customer happiness initiatives, TransCore recently developed a new customer application to increase
February 22, 2017 Read time: 1 min
The Roads and Transport Authority of Dubai (RTA) has extended its contract with 139 TransCore until 2021 to provide customer service operations and maintenance services on the Salik Toll System. TransCore will also provide system upgrades and enhancements, including software updates, servers, increased network and storage capacity, and new roadside equipment.

In line with the Authority’s smart government and customer happiness initiatives, TransCore recently developed a new customer application to increase the level of self-service capabilities, created an online toll tag sales portal and upgraded the Salik website.

As part of the Salik Toll System project, TransCore also developed a back office software solution, offering customer service account management, revenue collection, and violation processing. The system currently processes over 500 million transactions each year.
Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • Vancouver’s TransLink achieves one billion Compass Card ‘taps’ since launch
    August 30, 2017
    Canadian transportation authority TransLink’s Compass Card contactless smart card payment system, designed and integrated by Cubic Transportation Systems (CTS) has processed more than one billion ‘taps’ since its launch in 2015. Compass Card processes more than 43 million card ‘taps’ each month and over 1.5 million every weekday, with 95 per cent of all fares now being paid using a Compass product. The Compass Card links all of TransLink’s services and fare products in Metro Vancouver to a single payment s
    Read More
  • New Mersey crossing ends Halton’s congestion misery
    December 5, 2017
    Plagued by intolerable congestion but denied government funding for its solution, tiny Halton Borough Council relentlessly pursued its vision and achieved what many believed impossible. Halton may be a small local authority in north west England, but it had a big traffic problem. However, as the road, or more particularly the bridge, involved was not deemed a strategic route, central government would not commission or even fund a solution - a problem that many other local authorities will recognise.
    Read More
  • Texas goes public on habitual toll violators
    March 24, 2015
    Andrew Bardin Williams considers the effect of the ‘Name and Shame’ strategy adopted in Texas to encourage serial toll violators to pay up. It’s a tough time to be a scofflaw in the Lone Star State. Habitual toll violators - some with tens of thousands of unpaid tolls and fees - are being publically shamed into squaring their accounts with US toll agencies. In November 2013 the Texas Department of Transportation (TxDOT) starting publishing a list of the state’s most egregious toll violators on its website.
    Read More
  • US ushers in reforms with new transportation bill
    November 9, 2012
    On behalf of ITS America, Paul Feenstra maps out implications and opportunities for the ITS industry. A critical milestone was reached last month when the US Congress passed, and President Obama signed, legislation reauthorising the nation’s surface transportation programmes, breaking a nearly three-year log-jam which had stymied critical transportation reforms and delayed much-needed infrastructure projects. The law, numbered P.L. 112-141 but known as MAP-21 (Moving Ahead for Progress in the 21st Century),
    Read More

Highlighted Content