Dubai RTA extends TransCore contract on Salik Toll System

The Roads and Transport Authority of Dubai (RTA) has extended its contract with TransCore until 2021 to provide customer service operations and maintenance services on the Salik Toll System. TransCore will also provide system upgrades and enhancements, including software updates, servers, increased network and storage capacity, and new roadside equipment. In line with the Authority’s smart government and customer happiness initiatives, TransCore recently developed a new customer application to increase
February 22, 2017 Read time: 1 min
The Roads and Transport Authority of Dubai (RTA) has extended its contract with 139 TransCore until 2021 to provide customer service operations and maintenance services on the Salik Toll System. TransCore will also provide system upgrades and enhancements, including software updates, servers, increased network and storage capacity, and new roadside equipment.

In line with the Authority’s smart government and customer happiness initiatives, TransCore recently developed a new customer application to increase the level of self-service capabilities, created an online toll tag sales portal and upgraded the Salik website.

As part of the Salik Toll System project, TransCore also developed a back office software solution, offering customer service account management, revenue collection, and violation processing. The system currently processes over 500 million transactions each year.
Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • Cofiroute USA to provide toll services for Texas regional authorities
    March 16, 2018
    The Central Texas Regional Mobility Authority (CTRMA) and North East Texas Regional Mobility Authority have selected Cofiroute USA (Cofiroute), a Vinci Highways subsidiary, to deliver toll services that will help them provide a better service for drivers. The five-year contract represents an annual volume of approximately 23 million transactions. Under the agreement, Cofiroute will provide pay by mail processing, collections and customer services on five motorways and expressways in Austin and Tyler. It a
    Read More
  • Kapsch’s scalable tolling back office accepts mixed feeds
    September 15, 2014
    Arno Klamminger and Wolfgang Fleischer from Kapsch’s ETC Business Unit outline a new back office solution which addresses the ongoing changes in the road user charging sector. The rapidly increasing scale of some Road User Charging (RUC) schemes, both current and proposed, presents systems developers and manufacturers with significant opportunities in terms of product sales. However, it also presents them with significant challenges - and size is but one part – as at regional, national and international lev
    Read More
  • Will interoperability prevent progress?
    January 10, 2014
    David Crawford examines the political and industrial background to the tolling technology debate. Saving the US State of California ‘millions of dollars’ in tolling infrastructure costs by encouraging new technologies is the professed aim of a legislative Bill, SB 242, which is currently moving through the State’s Senate (upper house) process. According to its sponsor, Republican State Senator Mark Wyland, permitting alternatives to the current FasTrak-branded radio-frequency identification (RFID)-based sys
    Read More
  • Emovis goes back to Rhode Island
    August 31, 2022
    Back-office deal with Ritba includes system upgrades and invoice processing capability
    Read More

Highlighted Content