Dubai RTA extends TransCore contract on Salik Toll System

The Roads and Transport Authority of Dubai (RTA) has extended its contract with TransCore until 2021 to provide customer service operations and maintenance services on the Salik Toll System. TransCore will also provide system upgrades and enhancements, including software updates, servers, increased network and storage capacity, and new roadside equipment. In line with the Authority’s smart government and customer happiness initiatives, TransCore recently developed a new customer application to increase
February 22, 2017 Read time: 1 min
The Roads and Transport Authority of Dubai (RTA) has extended its contract with 139 TransCore until 2021 to provide customer service operations and maintenance services on the Salik Toll System. TransCore will also provide system upgrades and enhancements, including software updates, servers, increased network and storage capacity, and new roadside equipment.

In line with the Authority’s smart government and customer happiness initiatives, TransCore recently developed a new customer application to increase the level of self-service capabilities, created an online toll tag sales portal and upgraded the Salik website.

As part of the Salik Toll System project, TransCore also developed a back office software solution, offering customer service account management, revenue collection, and violation processing. The system currently processes over 500 million transactions each year.
Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • Rosa Rountree calls for clarity and consistency
    December 16, 2015
    Rosa Rountree campaigns for accurate and consistent figures for the tendering of tolling concessions. If there is one thing about which Rosa Rountree is passionate, it’s numbers. That’s not surprising for a graduate accountant, but it is not only the quarterly accounts that concern the CEO and president of Egis Projects USA.
    Read More
  • Kapsch TrafficCom revamps traveller information system in Dallas-Fort Worth
    September 27, 2018
    Kapsch TrafficCom has upgraded a traveller information system in Texas to help transportation agencies in Dallas-Fort Worth optimise traffic flow. The new system will also provide travellers with real-time traffic and transit information. Kapsch updated the 511DFW platform for the North Central Texas Council of Governments (NCTCOG). The company will maintain the system for two years and make improvements based on new data sources and customer feedback. The solution includes integrated applications such
    Read More
  • Xerox and Mitsubishi present united front at World Congress
    October 10, 2016
    It’s been a year since Xerox and Mitsubishi Heavy Industries Mechatronics Systems (MHIMS), a subsidiary of Mitsubishi Heavy Industries (MHI) which took over the company's ITS business in November 2015, signed a memorandum of understanding to explore globally, on a case-by-case basis, potential ITS opportunities.
    Read More
  • New service allows car drivers to pay tolls via their mobile phone
    November 14, 2012
    Easytrip, Ireland’s largest provider of electronic tolling payment services has launched new Charge2Mobile toll payment service, in partnership with O2. Said to be the first of its kind, the service will provide a more convenient channel for paying tolls on Ireland’s M50 for car drivers who currently pay by cash. Available immediately to O2 customers in Ireland, Easytrip hopes to roll out its Charge2Mobile tolls offering across other networks over the coming months and to add to its support team for this ne
    Read More

Highlighted Content